Like most website operators, WPEngine collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. WPEngine’s purpose in collecting non-personally identifying information is to better understand how WPEngine’s visitors use its website. From time to time, WPEngine may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
WPEngine also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on WPEngine.com blogs. WPEngine only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to WPEngine’s websites choose to interact with WPEngine in ways that require WPEngine to gather personally-identifying information. The amount and type of information that WPEngine gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at WPEngine.com to provide a username and email address. Those who engage in transactions with WPEngine are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, WPEngine collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with WPEngine. WPEngine does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Protection of Certain Personally-Identifying Information
WPEngine discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on WPEngine’s behalf or to provide services available at WPEngine’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using WPEngine’s websites, you consent to the transfer of such information to them. WPEngine will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, WPEngine discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when WPEngine believes in good faith that disclosure is reasonably necessary to protect the property or rights of WPEngine, third parties or the public at large. If you are a registered user of an WPEngine website and have supplied your email address, WPEngine may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with WPEngine and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. WPEngine takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Comments and other content submitted to the Akismet anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
DMCA Website Notice
If you believe a WP Engine customer on a site hosted by WP Engine is infringing your copyright, please send a written notice to:
WP Engine, Inc.
504 Lavaca, Suite 1000
Austin, TX 78701
Section 512(c) of the DMCA requires that a notice include all of the following in order to be valid:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Rackspace to locate the material;
- Information reasonably sufficient to permit Rackspace to contact you, such as an address, telephone number, and, if available, an e-mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You acknowledge that if you fail to comply with all of the foregoing requirements your DMCA notice may not be valid and WP Engine may take no action.