This FAQ provides additional details about our changes to remove bot visits from Overage calculations.
In this article we explain the important factors which can impact your site’s scalability for traffic spike, and how to get help before a traffic spike if needed.
This article details our Page Performance tool inside your WP Engine User Portal, which can help you to discover and fix potential problems with speed.
Learn how to access and troubleshoot WordPress website errors using the WP Engine Apache error logs. Individual error log entries explained.
Learn how to verify your WP Engine account ownership using your Support PIN, found in your User Portal. Learn where to locate your PIN, and how to reset it if ever needed.
Learn what kind of Support you will receive with your premium StudioPress-made themes and the Genesis Framework.
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
We make it easy to leave because it forces us to earn your business every month. This article will walk you though the cancellation process and what you will need to do to backup and download your content.
This article explains how to use WordPress in a different language, and provides resources to support displaying your website to users in multiple languages.
Learn how to reset file permissions in WordPress and troubleshoot a 403 error to resolve “forbidden” and “access denied” warnings.
This article lists plugins not allowed in our environment and why they cannot coexist with our setup.
Our migration checklist provides a guided navigation through the entire process of manually migrating your site to our platform.
Learn what WP Engine recommends to help keep your site secure, and what steps you should take if you suspect your site is infected.
We break down just what a 502 Bad Gateway error is, what causes them, and what you can do to help resolve and prevent them.
Chat support is available 24/7 for all customers on our platform. If there’s ever any issue connecting to chat, try turning off your ad-blocking or JS-blocking browser extensions–this is the most common cause of problems.
Use this this guide to update or delete your host keys locally to help resolve errors surrounding “host key changed” with SFTP.
In this article we will explain all the monitoring WP Engine takes care of for you, as well as external monitoring options available to you.
We manage WordPress code updates for you to keep your site secure. Learn how our automatic upgrade process works, how to manually upgrade and how to defer.
Follow this easy how-to guide in order to export & download your WordPress database from your current hosting provider, through phpMyAdmin.
WordPress’ visual editor is perfect for writing up content quickly, and making sure that it’s formatted to your exact requirements.…