Here are a few questions around our automatic malware detection and elimination that we wanted to answer in the blog.
I’ve gotten an email telling me you guys detected and removed malware from my site. How did you do this?
WPE regularly performs threat detection and blocks pre-existing malware. If we find something, we remove it immediately and notify you via email. On occasion, we also find new malware has shown up. This can happen to anyone on any hosting company, unfortunately. We are always improving the security of our platform, but things will get through sometimes.
What is Malware?
How do you detect malware?
Our detection is very good, and once we’ve found something malicious, we have a systematized and effective process to isolate and remove it immediately. And if something DID get through security, we guarantee the cleanup, AND you will receive a 5% refund for every hour of downtime that exceeds our SLA. We’re incentivized to keep your site running smoothly.
Another way that we keep all our customer sites secure!
For the most updated information on WP Engine’s security policies, please see WP Engine’s Security Environment.