In our Meet the Experts<\/a> series, we speak with the people who keep our engine humming along, exploring their roles, areas of expertise, and contributions to the company\u2019s success.<\/p>\n\n\n\n In this interview, we speak with Jennah Yozze, an order-to-cash (O2C) operations specialist based outside of Chicago.<\/p>\n\n\n\n Jennah is a proud mom with a passion for murder mystery novels and helping rescue animals. She\u2019s also a vital member of WP Engine.<\/p>\n\n\n\n \u201cI was drawn to WP Engine because of its amazing atmosphere and positive work environment, as well as the emphasis on a true work-family life balance,\u201d Jennah says. <\/p>\n\n\n\n \u201cI just love the culture, the people\u2014there are some people here who are even crazier for animals than I am!\u201d<\/p>\n\n\n\n When she\u2019s not grooming a rescue pup or tending to her children, Jennah enjoys a quiet life in the suburbs outside Chicago.<\/p>\n\n\n\n \u201cLiving in the burbs strikes the right balance for me,\u201d she says. <\/p>\n\n\n\n \u201cThe city is beautiful, but I prefer a quieter country life for the most part.\u201d<\/p>\n\n\n\n WP Engine\u2019s remote-first work environment makes it easy for Jennah to live and work where she wants, with lots of room to foster the rescue animals she loves so much!<\/p>\n\n\n\n Jennah was working full-time at another company when she found her way to WP Engine through a contracting position.<\/p>\n\n\n\n \u201cI started off in a contracting role back in 2022, became a full-time member of the O2C team later that year, and then a specialist in 2023,\u201d she says. <\/p>\n\n\n\n Because her job revolves around financials and payment processing, any operational hiccups can be extremely concerning\u2014both internally and for our customers. Jennah and her team excel at quickly and effectively solving issues in the order-to-cash cycle.<\/p>\n\n\n\n \u201cOrder-to-cash involves everything: ordering, troubleshooting, billing inquiries, assisting customers, taking and applying payments, and a little bit of everything in between,\u201d Jennah says.<\/p>\n\n\n\n \u201cSometimes it takes multiple levels of expertise on different teams to get a task done properly, whether it be engineering, order entry, support, or even leadership. I try to help better connect each team so we can work together toward our goal: to help the customer.\u201d <\/p>\n\n\n\n When asked which of WP Engine\u2019s Core Values<\/a> resonates most with her, Jennah\u2019s response came quickly.<\/p>\n\n\n\n \u201cCustomer Inspired. I have the best intentions for our customers in mind from start to finish and do what I can to get the job done right, both by the customer and the company,\u201d she says. <\/p>\n\n\n\n \u201cI\u2019ve learned in my career and life to always, always be kind. Kindness can make a huge difference in any interaction.\u201d<\/p>\n\n\n\n Jennah\u2019s experience leaving a full-time position to become a contractor at WP Engine has provided her with a unique perspective on achieving professional growth.<\/p>\n\n\n\n \u201cThe ability to work with some incredibly amazing people in a cutting-edge technology industry was something I couldn\u2019t pass up,\u201d she says.<\/p>\n\n\n\n \u201cSo I did the work: reading articles, attending online seminars, asking my peers questions (sometimes multiple times about the same thing), and taking classes. Plus, I believe a positive attitude can go a long way.\u201d<\/p>\n\n\n\n Reflecting on her career path, Jennah\u2019s responses continually underscore the power and importance of positivity. So, when asked what her advice would be to aspiring experts in her field, it makes sense that her answer would be empathetic and optimistic.<\/p>\n\n\n\n \u201cEveryone makes mistakes, and learning new things takes time,\u201d says Jennah.<\/p>\n\n\n\n \u201cBe patient with yourself and remember that the quality of your work is more important than the speed at which you get it done.\u201d<\/p>\n\n\n\n WP Engine is powered by people just like Jennah, each of whom plays a vital role in our ability to provide the best foundation for digital experiences on WordPress.<\/p>\n\n\n\n We\u2019re passionate about building a culture where positivity thrives and collaboration is the key that unlocks success. <\/p>\n\n\n\n As Jennah puts it, \u201cA positive attitude can make processes so much easier, and I\u2019m always down for a Zoom to help explain something or learn how to make it better.\u201d<\/p>\n\n\n\n Want to find out more about what it\u2019s like to work at <\/em><\/strong>WP Engine<\/em><\/strong><\/a>? Visit our <\/em><\/strong>careers site<\/em><\/strong><\/a> to see the roles we currently have open and check out <\/em><\/strong>our blog<\/em><\/strong><\/a> for more information about all the great people who work here!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Each member of the WP Engine team plays a vital role in fulfilling our mission to power confidence online. From the support specialists who help with technical troubleshooting to the engineers who drive performance and innovation across our fully managed platform to the dozens of dedicated professionals providing support for our agency partners, it takes…<\/span><\/span><\/p>\n","protected":false},"author":318,"featured_media":153638,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,411],"tags":[1492],"class_list":["post-154914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture","category-finely-tuned-expert","tag-meet-the-experts"],"yoast_head":"\n![\"\"](\"https:\/\/wpengine.com\/wp-content\/uploads\/2024\/12\/jennah1.png\")
<\/figure>\n<\/div>\n\n\n\n![\"\"](\"https:\/\/wpengine.com\/wp-content\/uploads\/2024\/12\/jennah2.png\")
<\/figure>\n<\/div>\n<\/div>\n\n\n\nSay hello to Jennah!<\/h2>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/wp-content\/uploads\/2024\/12\/jennah4.png\")
<\/figure>\n<\/div>\n\n\n\n![\"\"](\"https:\/\/wpengine.com\/wp-content\/uploads\/2024\/12\/jennah3.png\")
<\/figure>\n<\/div>\n<\/div>\n\n\n\nJennah\u2019s career journey<\/h2>\n\n\n\n
Words of wisdom: Growth is a long game<\/h2>\n\n\n\n
Powered by people<\/h2>\n\n\n\n