{"id":33104,"date":"2017-12-05T08:00:28","date_gmt":"2017-12-05T14:00:28","guid":{"rendered":"https:\/\/wpengine.com\/?p=33104"},"modified":"2025-05-14T13:34:41","modified_gmt":"2025-05-14T18:34:41","slug":"wp-engine-study-reveals-generation-z-lives-digital-experiences","status":"publish","type":"post","link":"https:\/\/wpengine.com\/case-studies\/wp-engine-study-reveals-generation-z-lives-digital-experiences\/","title":{"rendered":"WP Engine Study Reveals Generation Z Lives Through Digital Experiences"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22864 size-full\" src=\"https:\/\/wpengine.com\/wp-content\/uploads\/2017\/01\/WP-Engine-Logo-1.png\" alt=\"WP Engine Gen Z Study\" width=\"369\" height=\"93\" srcset=\"https:\/\/wpengine.com\/case-studies\/wp-content\/uploads\/2017\/01\/WP-Engine-Logo-1.png 369w, https:\/\/wpengine.com\/case-studies\/wp-content\/uploads\/2017\/01\/WP-Engine-Logo-1-300x76.png 300w, https:\/\/wpengine.com\/case-studies\/wp-content\/uploads\/2017\/01\/WP-Engine-Logo-1-303x76.png 303w\" sizes=\"auto, (max-width: 369px) 100vw, 369px\" \/><\/p>\n<p><em><strong>Please visit our <a href=\"https:\/\/wpengine.com\/gen-z-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gen Z landing page<\/a> for the most up-to-date research and information about this topic.\u00a0<\/strong><\/em><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Study with The Center for Generational Kinetics Shows The Digital World Must Increasingly Be More Entertaining, More Secure, More Predictive and More Personalized To Connect<\/span><\/p>\n<p><b>AUSTIN, Texas \u2014 <\/b><b>Dec. 5, 2017<\/b><span style=\"font-weight: 400;\"> \u2013 A new, national study commissioned by <\/span><a href=\"https:\/\/wpengine.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">WP Engine<\/span><\/a><span style=\"font-weight: 400;\"> and conducted by <\/span><a href=\"http:\/\/genhq.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">The Center for Generational Kinetics<\/span><\/a><span style=\"font-weight: 400;\"> explores the mindset, preferences, and expectations of<\/span> <span style=\"font-weight: 400;\">\u00a0Generation Z, Millennials, Generation X and Baby Boomers for their current and future digital experiences. \u201cThe Future of Digital Experiences\u201d study, which surveyed over 1,200 people in the U.S. ages 14 &#8211; 59, found that for Generation Z &#8211; those born from 1996 to the present &#8211; the digital experience <\/span><span style=\"font-weight: 400;\">is<\/span><span style=\"font-weight: 400;\"> their human experience. These digital natives expect to have constant access to the online world and want their digital experiences to be free, secure, authentic, transparent and personalized. <\/span><\/p>\n<p><b>The Digital Experience Is The Human Experience<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Unlike their predecessors, who use the internet mainly to source information, the research found that <\/span><b>86 percent<\/b><span style=\"font-weight: 400;\"> of Gen Zers rely on it primarily for social media and entertainment, demonstrating a marked shift from \u201cinform me\u201d to \u201centertain me.\u201d Where prior generations saw function or utility, Gen Z sees fun, connection and emotion. For them, there is no \u201conline\u201d or \u201cinternet.\u201d Gen Z doesn\u2019t distinguish whether they are online, on an app, in a social network\u2019s platform or walking around with their mobile phone. To this generation, the digital world is ubiquitous and blends seamlessly with the real world &#8211; they price shop in stores, hang out with their loved ones while waiting in line and watch their favorite videos together with thousands of friends.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The expectation is not just that the web will play an increasingly larger role in their life, but that it is, and will continue to be, an absolutely integral part of their life. For example, <\/span><b>57 percent <\/b><span style=\"font-weight: 400;\">of Gen Z believes that in five years the digital world will determine what they do on a daily basis, <\/span><b>60 percent<\/b><span style=\"font-weight: 400;\"> believes their online reputation will determine their dating options, and a surprising <\/span><b>71 percent<\/b><span style=\"font-weight: 400;\"> believes that online actions, including social media posts and past purchases, will affect future job offers. <\/span><b>52 percent <\/b><span style=\"font-weight: 400;\">of Gen Z even said that they predict internet usage will be as accurate for understanding whether a person gets a loan as their credit score.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following are key findings from the study. Visit <\/span><a href=\"https:\/\/wpengine.com\/gen-z-us\/\"><span style=\"font-weight: 400;\">https:\/\/wpengine.com\/gen-z-us\/<\/span><\/a><span style=\"font-weight: 400;\"> to learn more about the results and download a copy of the white paper and infographic. \u00a0<\/span><\/p>\n<ul>\n<li><b>Digital Dependence v. Boomer Indifference<\/b><span style=\"font-weight: 400;\">: Gen Z doesn\u2019t just view the digital world differently; they are more dependent on it than previous generations.<\/span> <b>27 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z can\u2019t go for more than one hour without the internet while <\/span><b>27 percent<\/b><span style=\"font-weight: 400;\"> of Boomers can go two or more days without it. Another <\/span><b>42 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z says they could only comfortably go without online access for 2-8 hours. In other words, <\/span><b>69 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z can\u2019t go more than eight hours without being online.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>This Time It&#8217;s Personal<\/b><span style=\"font-weight: 400;\">: Gen Z is <\/span><b>25 percent<\/b><span style=\"font-weight: 400;\"> more likely than other generations to provide personal information to gain a more predictive, personalized digital experience. In five years, <\/span><b>62 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z believe that websites will know what you are looking for before you tell them. <\/span><b>Half of Gen Z<\/b><span style=\"font-weight: 400;\"> would stop visiting a website if it didn\u2019t anticipate what they needed, liked or wanted. In addition, <\/span><b>55 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z believes that in the next five years websites will become more human in experience by exhibiting personalized emotions when you visit and interact with them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Virtually There:<\/b> <b>50 percent<\/b><span style=\"font-weight: 400;\"> of Gen Z believes virtual reality will be adopted within three years or less. <\/span><b>92 percent<\/b><span style=\"font-weight: 400;\"> believes that the way we interact with the online world will change significantly. Biometrics, predictive technologies, voice and gestures are all predicted to replace typing on a singular device. For Gen Z, technology isn\u2019t a tool for productivity, rather it\u2019s a door to empathy.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Authentically Yours<\/b><span style=\"font-weight: 400;\">: Authenticity on the internet is a significant factor for Gen Z. <\/span><b>Half of Gen Z<\/b><span style=\"font-weight: 400;\"> needs to trust that people online are who they say they are and reviews come from real customers who purchased the product and aren\u2019t incentivized. Conversely, <\/span><b>64 percent<\/b><span style=\"font-weight: 400;\"> of Boomers want secure payments online and are less concerned with authenticity.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Safe and Secure: <\/b><span style=\"font-weight: 400;\">With so many generational differences, one area where all generations resoundingly agree is with the need for safer, more secure digital experiences. <\/span><b>Three of the top five<\/b><span style=\"font-weight: 400;\"> things that all respondents want most from the web are better blocking from malware, more protection from fraud or ID theft and better authenticity around the trustworthiness of a website. However Gen Z takes this a step further. Gen Z is over <\/span><b>25 percent<\/b><span style=\"font-weight: 400;\"> more likely than Boomers and Gen X to choose a digital world where websites or apps can predict and provide what users need at all times over one where a person is completely anonymous and has to make multiple manual selections. Gen Z is transitioning from fearful to fearless, because they see security as an enabler of better, more engaging online experiences.<\/span><\/li>\n<\/ul>\n<p>\u201cFor Gen Z, there is an expectation that just about everything will either move online or go away completely,\u201d said Mary Ellen Dugan, Chief Marketing Officer at WP Engine. \u201cThis presents an incredible opportunity for companies targeting their business and makes a brand\u2019s digital face to the world \u2013 their website \u2013 the single most important place to express their purpose and deliver value. To effectively reach this younger generation, a brand\u2019s digital experience needs to deliver value by establishing an ongoing dialogue with these stakeholders in an authentic, personalized and secure way. Anything less will be dismissed in 8 seconds or less.\u201d<\/p>\n<p><span style=\"font-weight: 400;\">Added Jason Dorsey, <\/span><span style=\"font-weight: 400;\">President at The Center for Generational Kinetics<\/span><span style=\"font-weight: 400;\">, \u201cGen Z already influences tens of billions of dollars in annual spending and will soon be the driver of every major consumer trend. In fact, it&#8217;s predicted that by 2020, Gen Z will be 40 percent of all consumers. Brands that can\u2019t adapt to the unique needs and behavior of these true digital and mobile natives are likely to fade into obsolescence and miss out on their incredible purchasing power.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gen Z is a large, increasingly influential group with a relationship to technology unlike any previous generation. In fact, their human experience is their digital experience, and they are dependent upon it. Gen Z has never known a time devoid of online access and they depend on it for entertainment over information. They also crave authenticity in all aspects of these digital experiences, and see security enabling better, more personalized interactions. Gen Z believes the future will be personal, with connected appliances and devices and uniformly personalized experiences across websites, apps, and platforms. \u00a0This presents a huge opportunity to connect with them &#8211; in more human, more secure, more predictive and more personalized ways than ever before. <\/span><\/p>\n<p><b>Survey Methodology<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The custom 23-question survey was designed collaboratively by WP Engine and The Center for Generational Kinetics. The study was administered to 1,257 respondents in the U.S., ages 14-59, and it was weighted to current U.S. Census data for age, gender, and region. The survey was conducted online from July 28 to August 10, 2017. The study\u2019s margin of error is +\/-2.8 percentage points.<\/span><\/p>\n<p><b>About WP Engine<\/b><\/p>\n<p><span style=\"font-weight: 400;\">WP Engine is the world\u2019s leading WordPress digital experience platform that gives companies of all sizes the agility, performance, intelligence, and integrations they need to drive their business forward faster. WP Engine\u2019s combination of tech innovation and an award-winning team of WordPress experts are trusted by over 70,000 companies across 130 countries to provide counsel and support, helping brands create world-class digital experiences. Founded in 2010, WP Engine is headquartered in Austin, Texas, and has offices in San Francisco, California; San Antonio, Texas; London, England; Limerick, Ireland, and Brisbane, Australia. <\/span><a href=\"https:\/\/wpengine.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">WPEngine.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please visit our Gen Z landing page for the most up-to-date research and information about this topic.\u00a0 Study with The Center for Generational Kinetics Shows The Digital World Must Increasingly Be More Entertaining, More Secure, More Predictive and More Personalized To Connect AUSTIN, Texas \u2014 Dec. 5, 2017 \u2013 A new, national study commissioned by<span class=\"tile__ellipses\">&hellip;<\/span><span class=\"tile__ellipses--animated\"><\/span><\/p>\n","protected":false},"author":1,"featured_media":33436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[372,510],"tags":[1070,1072,1069,1071,511],"class_list":["post-33104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement","category-press-release","tag-digital-experience","tag-gen-x","tag-gen-z","tag-millennials","tag-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WP Engine Study Reveals Gen Z Lives Through Digital Experiences<\/title>\n<meta name=\"description\" content=\"A national study explores the mindset, preferences, and expectations of three different generations for their current and future digital experiences.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" 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