{"id":35474,"date":"2018-02-28T09:10:51","date_gmt":"2018-02-28T15:10:51","guid":{"rendered":"https:\/\/wpengine.com\/?p=35474"},"modified":"2023-10-25T04:34:38","modified_gmt":"2023-10-25T09:34:38","slug":"wp-engine-customer-support-takes-home-third-gold-stevie-award","status":"publish","type":"post","link":"https:\/\/wpengine.com\/case-studies\/wp-engine-customer-support-takes-home-third-gold-stevie-award\/","title":{"rendered":"WP Engine Customer Support Takes Home Third Gold Stevie Award"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We are so proud to announce that last Friday night, February 23, 2018, WP Engine\u2019s Customer Experience team was awarded our third Gold Stevie Award for excellence in customer service. This is our Customer Experience team\u2019s fifth Stevie Award in the last few years, including the Gold International Business aw<\/span>ard, where we were honored last year with the <a href=\"https:\/\/wpengine.com\/blog\/wp-engine-best-customer-experience-world\/\">Best Customer Experience in the World<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-35476\" src=\"https:\/\/wpengine.com\/wp-content\/uploads\/2018\/02\/25602129637_4b7ac4f861_z.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https:\/\/wpengine.com\/case-studies\/wp-content\/uploads\/2018\/02\/25602129637_4b7ac4f861_z.jpg 640w, https:\/\/wpengine.com\/case-studies\/wp-content\/uploads\/2018\/02\/25602129637_4b7ac4f861_z-300x200.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This recognition for <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/stevieawards.com\/sales\/2018-stevie%C2%AE-award-winners#CustomerServiceDepartment\">C<\/a><\/span><a href=\"https:\/\/stevieawards.com\/sales\/2018-stevie%C2%AE-award-winners#CustomerServiceDepartment\">ustomer Service Department of the Year<\/a> is one that we proudly accepted on behalf of the incredible 200 women and men who work tirelessly 24\/7 to ensure that every question our customers ask us gets answered with expertise and care.<\/p>\n<p><span style=\"font-weight: 400;\">We believe that this level of world class service, which earned us an 82 NPS score in 2017, is a direct result of the passionate people we hire and the <\/span><a href=\"https:\/\/wpengine.com\/blog\/honoring-our-past-with-an-eye-towards-the-future-wp-engines-core-values\/\"><span style=\"font-weight: 400;\">Core Values<\/span><\/a><span style=\"font-weight: 400;\"> we live every day. It is an honor to work in an environment where employees want to volunteer their best every day in service of each other\u2019s professional growth and in service of our customers\u2019 success. Thank you to our customers for entrusting our team to help you with all your questions big and small&#8230;over 678,000 in 2017 alone! We are honored to be of service.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are so proud to announce that last Friday night, February 23, 2018, WP Engine\u2019s Customer Experience team was awarded our third Gold Stevie Award for excellence in customer service. This is our Customer Experience team\u2019s fifth Stevie Award in the last few years, including the Gold International Business award, where we were honored last<span class=\"tile__ellipses\">&hellip;<\/span><span class=\"tile__ellipses--animated\"><\/span><\/p>\n","protected":false},"author":59,"featured_media":35475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,122,437],"tags":[611,1156],"class_list":["post-35474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company","category-culture","category-customer-experience","tag-customer-service","tag-stevies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WP Engine Customer Support Takes Home Third Gold Stevie Award<\/title>\n<meta name=\"description\" content=\"The WP Engine Customer Experience 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