{"id":40806,"date":"2020-07-09T09:51:40","date_gmt":"2020-07-09T14:51:40","guid":{"rendered":"https:\/\/getflywheel.com\/layout\/?p=40806"},"modified":"2023-03-23T09:57:09","modified_gmt":"2023-03-23T14:57:09","slug":"client-portfolio","status":"publish","type":"resource","link":"https:\/\/wpengine.com\/case-studies\/resources\/client-portfolio\/","title":{"rendered":"The Client-Converting Portfolio: 22-Point Checklist"},"content":{"rendered":"\n<p><em><em>This guest post was written by Preston Lee, founder of Millo. To learn more about Millo,\u00a0<a href=\"https:\/\/millo.co\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit their website<\/a><\/em>.<\/em><\/p>\n\n\n\n<p>There are primarily two philosophies regarding portfolios I\u2019ve seen among agencies and freelancers in my experience over the last decade.<\/p>\n\n\n\n<p>First are agencies who have a portfolio primarily because they believe they should. Their portfolio looks nice, makes them feel good about their work, and gives them something simple to send clients who happen to ask for examples of former work.<\/p>\n\n\n\n<p>We\u2019ll call this a \u201c<em>showcase portfolio<\/em>.\u201d<\/p>\n\n\n\n<p>Second are agencies who use their portfolio as a way to get clients, as a sales tool\u2014not a place to highlight how talented they are. These agencies focus the content and structure of their portfolio entirely on what clients want to see and hear in order to hire the agency.<\/p>\n\n\n\n<p>We\u2019ll call this a <em>\u201cconversion portfolio.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Showcasing vs. Converting<\/h2>\n\n\n\n<p>Where the \u201cshowcase\u201d agency spends entire afternoons working on the JavaScript animations to make their images slide onto the page in a really slick way, the \u201cconversion\u201d agency spends the afternoon honing the copywriting that convinces a client to sign a check.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/getflywheel.com\/layout\/wp-content\/uploads\/2020\/06\/client-portfolio-784x523.jpg\" alt=\"Two web designers discussing what to include in their web design portfolios\" class=\"wp-image-40811\"\/><\/figure>\n\n\n\n<p>Where the \u201cshowcase portfolio\u201d includes dozens of creative projects from the agency\u2019s history, the \u201cconversion portfolio\u201d focuses on just a handful of the most applicable projects to their core target client.<\/p>\n\n\n\n<p>The \u201cshowcase portfolio\u201d says \u201cwe or I\u201d a lot. The \u201cconversion portfolio\u201d says \u201cyou,\u201d speaking to and about the client.<\/p>\n\n\n\n<p>The \u201cshowcase portfolio\u201d is used as a way to get more blog readers, email subscribers, or Instagram followers in addition to new clients. The \u201cconversion portfolio\u201d has one goal: <a rel=\"noreferrer noopener\" href=\"https:\/\/millo.co\/how-to-get-freelance-clients\" target=\"_blank\">getting more clients<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why \u201cShowcasing\u201d is the Default<\/h2>\n\n\n\n<p>You\u2019ve seen examples of what we&#8217;re talking about\u2014portfolios that focus way more on their looks than they do on their ability to convert a client.<\/p>\n\n\n\n<p>But it\u2019s not like anyone <em>intentionally<\/em> says to themselves or their boss \u201clet\u2019s design a portfolio that looks really amazing, but has a terrible conversion rate.\u201d<\/p>\n\n\n\n<p>There\u2019s another reason \u201cshowcasing\u201d seems to be the status quo in portfolio design.<\/p>\n\n\n\n<p>If we were to ask you to brainstorm ideas for a new portfolio right now, what would you do?<\/p>\n\n\n\n<p>You\u2019d ask Google.<\/p>\n\n\n\n<p>While asking Google may be a fine starting place, what happens far too often is an agency then pieces together the \u201cperfect\u201d portfolio from a wishlist generated by looking at dozens of other portfolio sites.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/getflywheel.com\/layout\/wp-content\/uploads\/2020\/06\/web-design-portfolio-784x784.jpg\" alt=\"One designer deciding what to add to his client portfolio\" class=\"wp-image-40813\"\/><\/figure>\n\n\n\n<p>So if a fancy \u201cshowcase portfolio\u201d you find through a Google search has social media buttons to build their following, it\u2019s only natural to say \u201cah, yes. We should include our social buttons too.\u201d<\/p>\n\n\n\n<p>And thus continues the cycle of focusing on features and aesthetics instead of conversion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Doing Better Than the Status Quo<\/h2>\n\n\n\n<p>The mission today is to help you and your agency stand out from the status quo.<\/p>\n\n\n\n<p>We\u2019ll do that by sharing a simple client-converting portfolio checklist complete with everything you should (and shouldn\u2019t) do when designing a \u201cconversion portfolio\u201d and winning more clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Checklist<\/h2>\n\n\n\n<p>The checklist is broken down into a few key factors that will impact how successful your portfolio is at converting visitors into paying clients. These factors will have the biggest impacts on your conversion rate. They are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Structure and flow: <\/strong>How your portfolio site is organized and the journey you take a site visitor on.<\/li>\n\n\n\n<li><strong>Project presentation: <\/strong>How your work is displayed.<\/li>\n\n\n\n<li><strong>Copywriting and messaging: <\/strong>The words (copywriting) and images you use to convey your brand message.<\/li>\n\n\n\n<li><strong>Contact and conversion: <\/strong>How your site visitors contact you and how well these methods convert.<\/li>\n\n\n\n<li><strong>Design, UX, and brand:<\/strong> What the user sees and how the user interacts with your portfolio site.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Structure and Flow<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All information your client needs to hire you can be found on the homepage. <\/strong>The more pages you have on your site, the less control you have over the prospect\u2019s journey toward hiring you. Keep your digital portfolio to 1\u20133 pages where possible. <br><\/li>\n\n\n\n<li><strong>All pages point toward conversion. <\/strong>There should be no pages that are \u201cdead-ends\u201d (leaving the visitor wondering where to go next) or \u201cofframps\u201d (detouring visitors from your conversion flow).<br><\/li>\n\n\n\n<li><strong>Your site looks more like a funnel than a web. <\/strong>Remember, the more control you have over what a user sees and when, the more likely you are to convert them.<br><\/li>\n\n\n\n<li><strong>All links point \u201cdown funnel\u201d not away from the page<\/strong>. The point of your portfolio is not to grow blog readers, get instagram followers, or build an email list. Remove all links that promote other marketing channels\u2014you\u2019ve already got the visitor where you want them: in your portfolio funnel.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Project Presentation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The projects you display focus on results. <\/strong>This is not a beauty contest. Your projects should focus less on how great you are and more on how much good they did for your client. Actual numbers from your clients (sales, leads, etc.) are ideal.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/getflywheel.com\/layout\/wp-content\/uploads\/2020\/06\/web-design-portfolio-2-784x523.jpg\" alt=\"A saleswoman chatting with a potential web design client\" class=\"wp-image-40812\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You\u2019ve presented only 3\u20135 of your best projects. <\/strong>Your site visitors aren\u2019t going to look at 25 different projects. If you choose to include that many, they will invariably view the projects you\u2019re least proud of.<br><\/li>\n\n\n\n<li><strong>Critical information is available without a click or hover. <\/strong>The more you rely on clients to click their way around your site, the less likely you are to convert them. Instead, make critical information (results, remember?) as easy-to-access as possible.<br><\/li>\n\n\n\n<li><strong>Each project is displayed with the goal of conversion. <\/strong>Project pages, if you choose to have them, should not \u201cdead-end,\u201d forcing the client to hit the back button in order to contact or hire you. Each project should have a call-to-action.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Copywriting and Messaging<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your site employs quality conversion-focused copywriting. <\/strong>Everything on the site is persuasive and compelling. If you don\u2019t have experience in <a href=\"https:\/\/millo.co\/copywriting-jobs\" target=\"_blank\" rel=\"noreferrer noopener\">copywriting jobs<\/a>, this is one portion worth hiring out. Words convert far more than images or design.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You avoid the use of the word \u201cI\u201d or \u201cwe.\u201d <\/strong>This portfolio is not about you. It\u2019s about your clients and the success they\u2019ve had after hiring you.<br><\/li>\n\n\n\n<li><strong>You\u2019re brief. <\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.nngroup.com\/articles\/how-people-read-online\/\" target=\"_blank\">People don\u2019t read, they skim<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact and Conversion<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact info on every page. <\/strong>Getting to a contact form, phone number, email address, or chat window is utterly simple from anywhere on the site.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>There are no barriers to contacting you. <\/strong>Unless you are receiving way too many requests, you don\u2019t need to \u201cfilter out bad clients\u201d with your contact form. No onboarding questions. Just basic name, email, and message. The fewer fields, the higher the conversion rate.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You track visitor flow and conversion rates. <\/strong>You can\u2019t improve what you\u2019re not tracking. Determine what a \u201csuccessful conversion\u201d looks like and then use technology like <a href=\"https:\/\/analytics.google.com\/analytics\/web\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Analytics<\/a> to track total conversions\/visits to get your conversion rate.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Design, UX, and Brand<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your site design is <a href=\"https:\/\/wpengine.com\/resources\/web-design-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">simple, clean, and professional<\/a>.<\/strong> It loads fast, uses basic fonts, and wasn\u2019t designed by an amateur who\u2019s \u201clearning to code.\u201d<br><\/li>\n\n\n\n<li><strong>Your site follows <\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/en.wikipedia.org\/wiki\/User_experience_design\" target=\"_blank\"><strong>basic UX principles<\/strong><\/a><strong>. <\/strong>In short, buttons look and act like buttons. Links look and act like links. It looks great on a mobile device. Etc.<br><\/li>\n\n\n\n<li><strong>Your brand is clear, but not overpowering.<\/strong> This site is <em>not<\/em> about you, it\u2019s about your clients.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/getflywheel.com\/layout\/wp-content\/uploads\/2020\/06\/web-design-portfolio-3-784x523.jpg\" alt=\"A marketer deciding what to include on her portfolio site.\" class=\"wp-image-40814\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">One Last Detail\u2026<\/h2>\n\n\n\n<p>Of course, none of these important details will make any difference if you can\u2019t get people to visit your portfolio in the first place.<\/p>\n\n\n\n<p>If you already have visitors to your <a href=\"https:\/\/millo.co\/portfolio-website\" target=\"_blank\" rel=\"noreferrer noopener\">portfolio website<\/a> on a regular basis, expect this checklist to improve your conversion rates almost immediately.<\/p>\n\n\n\n<p>But if you\u2019re struggling to get traffic to your portfolio site, work simultaneously on these improvements and marketing techniques to build traffic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Using This Checklist to Get More Clients<\/strong><\/h3>\n\n\n\n<p>The items presented here are not an exhaustive list of the elements you\u2019ll need for a successful portfolio, but if you follow them you\u2019ll find yourself leaps ahead of the competition who insists on sticking to the status quo.<\/p>\n\n\n\n<p>Instead of having a portfolio that\u2019s overcrowded with outdated projects, you\u2019ll put your best foot forward with only your best work.<\/p>\n\n\n\n<p>In place of long-winded copy that no one will actually read, you\u2019ll have short, compelling copy that convinces clients to work with you.<\/p>\n\n\n\n<p>Instead of leaving visitors frustrated because they can\u2019t figure out how to contact you, you\u2019ll start getting inbound leads in no time.<\/p>\n\n\n\n<p>Getting clients through your portfolio is not luck or chance\u2014it comes down to hard work, testing, persistence, and following basic laws of conversion.<\/p>\n\n\n\n<p>With the checklist shared here, you\u2019ll be that much closer to getting that next great client!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guest post was written by Preston Lee, founder of Millo. To learn more about Millo,\u00a0visit their website. There are primarily two philosophies regarding portfolios I\u2019ve seen among agencies and freelancers in my experience over the last decade. First are agencies who have a portfolio primarily because they believe they should. Their portfolio looks nice,<span class=\"tile__ellipses\">&hellip;<\/span><span class=\"tile__ellipses--animated\"><\/span><\/p>\n","protected":false},"author":1,"featured_media":141781,"template":"","resource-topic":[908],"resource-role":[895,906,897],"resource-type":[916],"class_list":["post-40806","resource","type-resource","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Client-Converting Portfolio: 22-Point Checklist<\/title>\n<meta name=\"description\" content=\"Looking to update or create the perfect client converting portfolio? 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