EU – U.S. Privacy Shield
We (and our subsidiary companies WP Engine (UK) Limited and WP Engine Ireland Limited) participate in and have certified our compliance with the EU – U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Under the Privacy Shield Framework, we are responsible for the processing of personal data that we collect from you and subsequently transfer to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including requests made to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions more fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S. – Swiss SAFE HARBOR
We comply with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view our certification, please visit https://safeharbor.export.gov/swisslist.aspx.
PERSONAL DATA WE COLLECT AT YOUR DIRECTION
We may collect an individual’s information under the direction of one our customers, but we have no direct relationship with the individuals whose personal data is controlled by our customers. The use of your information collected through your use or a customer’s services shall be limited to the purpose of providing the Services for which you or that customer engaged WP Engine.
PERSONAL DATA YOU PROVIDE TO US
In order for you to use our Services and other features of our Site, we will ask you for some of your personal data (e.g. contact information, name, etc.). The amount and type of information that we gather depends on the nature of the interaction. For example, we ask visitors who would like to comment on our blog to provide a username. Those who purchase Services from us are asked to provide additional information including, as necessary, the personal and financial information required to process transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. We do not disclose personal data other than as described below. You can always refuse to supply personal data, however, doing so may prevent you from receiving our Services and may prevent you from engaging in other activities on the Site. In no event will we ever gather sensitive personal data (e.g. health information, religious preferences, etc.) from you, and we expressly request that you not provide any such sensitive personal data to us in any free-text fields that are present on the Site.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We use analytical software to help us understand this information. This software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use.
COOKIES & OTHER TECHNOLOGIES ON THE SITE
We disclose personal data only to our employees and third parties (such as the service providers that need to know that information in order to process it on our behalf or to help provide the Services) that have agreed not to disclose it to others. These employee or third party provided services may include:
- Payment processing
- Providing customer service
- Sending marketing communications
- Conducting research and analysis
- Providing cloud computing infrastructure
Some of the employees or third parties providing these services may be located outside of your home country (e.g. in the United States). By using the Site or signing up for the Services you consent to the transfer of your information to them.
If you are our customer, we will occasionally send you emails to tell you about new features, solicit your feedback, or keep you up to date with what is going on at WP Engine. If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We own all such feedback.
We acknowledge that you have the right to access your personal information, but – with respect to the data that we collect at the direction of our customers – we have no direct relationship with the individuals whose personal data we process. An individual who seeks to access, correct, amend, or delete inaccurate data maintained by one of our customers should direct their query to that customer acting as the data controller.
You may opt-out of receiving most e-mails from us by following the “unsubscribe” instructions provided in the e-mails. Alternatively, you may contact us at the information provided below.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected]
DMCA WEBSITE NOTICE
If you believe that one of our customers is infringing your copyright on a site hosted by WP Engine, please send a written notice to:
ATTN: General Counsel
WP Engine, Inc.
504 Lavaca, Suite 1000
Austin, TX 78701
Section 512(c) of the DMCA requires that a notice include all of the following in order to be valid:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit WP Engine to locate the material;
- Information reasonably sufficient to permit WP Engine to contact you, such as an address, telephone number, and, if available, an e-mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You acknowledge that if you fail to comply with all of the foregoing requirements your DMCA notice may not be valid, and we may take no action.