This FAQ provides additional details about our changes to remove bot visits from Overage calculations.
In this article we explain the important factors which can impact your site’s scalability for traffic spike, and how to get help before a traffic spike if needed.
This article details our Page Performance tool inside your WP Engine User Portal, which can help you to discover and fix potential problems with speed.
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
Learn how to verify your WP Engine account ownership using your Support PIN, found in your User Portal. Learn where to locate your PIN, and how to reset it if ever needed.
Learn what kind of Support you will receive with your premium StudioPress-made themes and the Genesis Framework.
This article explains how to use WordPress in a different language, and provides resources to support displaying your website to users in multiple languages.
Learn how to access and troubleshoot WordPress website errors using the WP Engine Apache error logs. Individual error log entries explained.
Chat support is available 24/7 for all customers on our platform. If there’s ever any issue connecting to chat, try turning off your ad-blocking or JS-blocking browser extensions–this is the most common cause of problems.
Learn how to reset file permissions in WordPress and troubleshoot a 403 error to resolve “forbidden” and “access denied” warnings.
Certain plugins are disallowed on the WP Engine platform, and will be removed, as they either cause performance issues or duplicate default server behavior.
Learn what WP Engine recommends to help keep your site secure, and what steps you should take if you suspect your site is infected.
Our migration checklist provides a guided navigation through the entire process of manually migrating your site to our platform.
We break down just what a 502 Bad Gateway error is, what causes them, and what you can do to help resolve and prevent them.
Use this this guide to update or delete your host keys locally to help resolve errors surrounding “host key changed” with SFTP.
WordPress’ visual editor is perfect for writing up content quickly, and making sure that it’s formatted to your exact requirements.…
We explain the need for CAA records, how to verify whether your DNS provider supports them, and how to set up a new CAA record.
WP Engine offers the ability to pay for your hosting subscription fee in a local currency. Learn which currencies are supported and how to pay with them.
In May 2020 DevKit reach end of life. For continued support and updates, please migrate from DevKit to Local. For more information, view this guide.
If you run into errors on your WordPress site you will need to troubleshoot. Learn how to diagnose and correct errors like a WP Engine Support tech.