This FAQ provides additional details about our changes to remove bot visits from Overage calculations.
In this article we explain the important factors which can impact your site’s scalability for traffic spike, and how to get help before a traffic spike if needed.
This article details our Page Performance tool inside your WP Engine User Portal, which can help you to discover and fix potential problems with speed.
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
Learn how to verify your WP Engine account ownership using your Support PIN, found in your User Portal. Learn where to locate your PIN, and how to reset it if ever needed.
Learn what kind of Support you will receive with your premium StudioPress-made themes and the Genesis Framework.
This article explains how to use WordPress in a different language, and provides resources to support displaying your website to users in multiple languages.
Learn how to access and troubleshoot WordPress website errors using the WP Engine Apache error logs. Individual error log entries explained.
We make it easy to leave because it forces us to earn your business every month. This article will walk you though the cancellation process and what you will need to do to backup and download your content.
Chat support is available 24/7 for all customers on our platform. If there’s ever any issue connecting to chat, try turning off your ad-blocking or JS-blocking browser extensions–this is the most common cause of problems.
Learn how to reset file permissions in WordPress and troubleshoot a 403 error to resolve “forbidden” and “access denied” warnings.
Learn what WP Engine recommends to help keep your site secure, and what steps you should take if you suspect your site is infected.
Our migration checklist provides a guided navigation through the entire process of manually migrating your site to our platform.
This article lists plugins not allowed in our environment and why they cannot coexist with our setup.
IMPORTANT: On May 13, 2020 the DevKit beta will be ending and DevKit will no longer receive updates or support. DevKit features are currently being incorporated into Local, the most popular tool for WordPress local development. To receive continued support and updates please migrate from DevKit to Local using this guide.
WP Engine offers the ability to pay for your hosting subscription fee in a local currency. Learn which currencies are supported and how to pay with them.
Use this this guide to update or delete your host keys locally to help resolve errors surrounding “host key changed” with SFTP.
We break down just what a 502 Bad Gateway error is, what causes them, and what you can do to help resolve and prevent them.
We explain the need for CAA records, how to verify whether your DNS provider supports them, and how to set up a new CAA record.
Follow this easy how-to guide in order to export & download your WordPress database from your current hosting provider, through phpMyAdmin.