Running a WooCommerce store is hard.
There are so many aspects that need to be considered and tended to on a daily basis. It’s start with the hosting. That part isn’t so hard, since WP Engine has you covered. But then you need to worry about not just running the store on a daily basis but growing it to unknown heights! That’s where Metorik comes in.
Metorik seamlessly connects to your WooCommerce store, providing you with an incredibly fast dashboard to manage your WooCommerce store. Within Metorik you can have unlimited users, all with different roles and permissions, so both your customer service team and marketing team are in the same place, but only looking at the data that matters to them.
For Customer Service
Manage orders & customers from Metorik. Update notes, statuses, tracking numbers and more. Integrations with Zendesk, Help Scout, Freshdesk, Intercom and more are available, providing apps that allow you to see customer data right within your support system alongside tickets. You can also see past conversations with customers within Metorik itself, and start new ones with customers when needed.
Analysts and marketers will be delighted with what Metorik has for them. There are a range of reports in Metorik covering sales over time, customers over time, customer retention, devices, products, categories, refunds, subscriptions, and more. Metorik also provides an intuitive filter system for filtering orders, customers, products, categories & subscriptions. Want to see all customers with an LTV over $500 but who haven’t ordered a while? No problem. Orders for a certain product last month? Easy. And then when it’s time to process that data, you can export a CSV right from Metorik. There’s also a Google Analytics integration offering data on views and conversion rates over the lifetime of the store.
Digests help keep everyone informed. You can have digests sent daily/weekly/monthly at a time of your choosing to multiple emails or Slack channels/groups. Digests include a summary of sales over that period, charts, best selling products, conversion rates and recent orders. It’s also important for everyone involved in your store to understand the customers they’re selling too. Metorik boasts a comprehensive customers area, with customer profiles, filtering, and exporting.