(Updated: May 10, 2018.)
All of our online terms have been updated with regard to structure, tone, and style, the goal being to reduce legal jargon and make our terms as clear and concise as possible. In addition, we have made the following specific changes.
Acceptable Use Policy (“AUP”)
Acceptable Use Policy: https://wpengine.com/legal/aup/ (Updated May 10, 2018)
- Added contact information for the purpose of reporting abuse or infringement.
- Added restrictions related to unauthorized use of an end user’s computer resources (e.g. mining crypto currencies); government sanctions and export regulations; and high-risk use “where a failure of the services could result in death or physical injury.”
- Removed sections dealing with PII and privacy which are covered in the terms and in the DPA.
- Loosened the restrictions dealing with “regulated personal information” in order to make clear that you can host personal data that is subject to privacy laws such as GDPR; hosting health and financial data is still restricted.
Data Privacy Addendum (“DPA”)
Data Privacy Addendum: https://wpengine.com/legal/dpa/ (Updated May 10, 2018)
- Removed DMCA section, since it has nothing to do with privacy.
- Added reference to DPA.
Service Level Agreement (“SLA”)
Service Level Agreement: https://wpengine.com/legal/sla/ (Updated May 10, 2018)
- Added definitions of scheduled and emergency maintenance.
- Included global maintenance windows. If you’re hosted in the EU or APAC regions, your maintenance windows now match your local time zone.
- Added an “Enhanced SLA” for customers who are hosted on the AWS platform.
Terms of Service
Terms of Service: https://wpengine.com/legal/terms-of-service/ (Updated May 10, 2018)
- Made confidentiality obligations mutual. We always assumed these obligations were mutual and treated your information as confidential, but that wasn’t (previously) reflected in the plain language of our terms.
- Removed language dealing with Safe Harbor (which is no longer valid) and added reference to DPA.
- Drastically simplified the arbitration and venue language, which simplifies the process for both parties if we ever become involved in a dispute. (Though hopefully that doesn’t happen!)
- Rewrote the publicity clause to more clearly define the rights and obligations of the parties.
- Added a definitions section, including a definition of third-party services which was never included in our previous terms!