Note<\/p><\/div>
The account-level performance insights page is currently in a beta<\/strong> release and will be slowly rolled out to accounts with Core and Enterprise plans throughout September 2025.<\/p>\n<\/div><\/div>\n\n\n\n\n\n To access the account-level performance page go to Insights<\/strong> ><\/strong> Performance<\/strong> in the main left sidebar. The WP Engine site performance score is a metric that assigns an overall health score to your website\u2019s performance based on metrics that we think are key in delivering a great experience to your visitors. Read more about the WP Engine site performance score here<\/a>.<\/p>\n\n\n\n In the following screenshot of the overview graphs, you can see an example of an account with 5<\/strong> sites that have a Good<\/strong> rating, 0<\/strong> sites that have Average<\/strong> or Poor<\/strong> ratings, and 13<\/strong> sites that don\u2019t have enough data collected yet to have a performance score. The graph that shows WP Engine scores by environment lets you sort the environments by their WP Engine score and also shows other relevant sortable columns for comparison. Sorting by the additional columns can help give you insight into the score for environments relative to each metric. To learn more about the additional metrics, you can review the sections for each in our site-level performance insights article:<\/p>\n\n\n\n Google Lighthouse scores show how well a page will rank for 4 of the key metrics that contribute to the page\u2019s Google page rank score. The key metrics are:<\/p>\n\n\n\n The overview graphs show how many sites are in each grade range across the 4 key metrics, based on our most recent Google Lighthouse report for each environment. The scores are run for the home page of a site.<\/p>\n\n\n\n The grade ranges are:<\/p>\n\n\n\n The table for scores by environment shows the score for each of the 4 Lighthouse metrics, the date of the last Lighthouse report, and the active status of our Page Speed Boost<\/a> product for the environment. The Lighthouse metrics columns are all sortable to allow you to compare environments with the best and worst scores for each category. You\u2019ll see an arrow button for sorting when you hover over each column name as shown in the screenshot above.<\/p>\n\n\n\n The downtime report is powered by our Site Monitoring<\/a> product. Environments that do not have a Site Monitoring license will not have data to show until a license has been added and enough data has been collected. You may not see this page in the initial Beta release but it will be available soon after.<\/p>\n\n\n\n Note<\/p><\/div> Downtime references on this page do not refer to server outages. They refer to error codes generated on your site. Information about server outages can be found on our status page<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n This table shows environments with the longest outage durations from error codes detected on the site.<\/p>\n\n\n\n This table shows environments with the highest number of outage periods. 1 outage period would be from the time that an error is detected, to the time that a successful (200) response code is detected again.<\/p>\n\n\n\n This graph shows a visual comparison of the aggregate data from the previous 2 tables. The graph shows combined numbers for all environments, for the specific day or hour depending on the time frame selected. The Errors and redirects<\/strong> page gives an overview of the response codes that visitors to your websites receive. There are 4 main categories of response codes that each have their own number ranges. The ranges start with 200, 300, 400, and 500. These 4 categories are also referred to as 2xx, 3xx, 4xx, and 5xx representing their number ranges.<\/p>\n\n\n\n The Breakdown<\/strong> and Trends<\/strong> overview graphs show the number of each error category for the account. It will show aggregate numbers for all environments by the day or the hour, depending on which time range you select (30 days or 24hr). The breakdown circle graph will show totals for the time range selected. The errors by environment table shows sortable columns for each of the 3 error response code categories, plus total errors, and the error rate for the environment. The error rate is the percentage of requests that returned an error response code during the time range selected. The slow pages table shows your top 50 slowest pages across your account. The following columns are included to provide additional information about each slow page:<\/p>\n\n\n\n The graphs for PHP resources have an option to select from 2 different time ranges. The time ranges are Last 30 days<\/strong> and Last 24 hours<\/strong>.<\/p>\n\n\n\n The Last 30 days<\/strong> view shows the following 4 tables:<\/p>\n\n\n\n The Last 24h <\/strong>view shows the following 4 tables:<\/p>\n\n\n\n The graphs for MySQL resources have an option to select from 2 different time ranges. The time ranges are Last 30 days<\/strong> and Last 24 hours<\/strong>.<\/p>\n\n\n\n The Last 30 days<\/strong> view shows the following 2 tables:<\/p>\n\n\n\n
\n\n\n\nAccess the Account-Level Performance Insights Page<\/h2>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/access-performance-page-1.png\")
<\/p>\n\n\n\n
\n\n\n\nWP Engine Score<\/h2>\n\n\n\n
WP Engine Score Overview Graphs<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/wpengine-score.png\")
<\/p>\n\n\n\nWP Engine Scores by Environment<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/wpe-scores-by-env-NEW.png\")
<\/p>\n\n\n\n\n
\n\n\n\nGoogle Lighthouse<\/h2>\n\n\n\n
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Google Lighthouse Overview Graphs<\/h3>\n\n\n\n
![\"Google](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/lighthouse-overview-graphs-1024x541.png\")
<\/figure>\n\n\n\n\n
Google Lighthouse Scores by Environment<\/h3>\n\n\n\n
![\"Lighthouse](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/sorting-columns.png\")
<\/p>\n\n\n\n
\n\n\n\nDowntime<\/h2>\n\n\n\n
Longest Outage Duration<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/longest-outage-duration-1024x682.png\")
<\/figure>\n\n\n\nHighest Number of Outages<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/highest-number-of-outages-1024x682.png\")
<\/figure>\n\n\n\nNumber of Outages Vs. Total Downtime<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/outages-vs-downtime.png\")
<\/p>\n\n\n\n
\n\n\n\nErrors and Redirects<\/h2>\n\n\n\n
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Errors and Redirects Overview Graphs<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/errors-and-redirects-overview.png\")
<\/p>\n\n\n\nErrors by Environment<\/h3>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/errors-by-environment-table.png\")
<\/p>\n\n\n\n
\n\n\n\nSlow Pages<\/h2>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/slow-pages-NEW-detailed.png\")
<\/p>\n\n\n\n\n
Example: 3000ms = 3 seconds.
Example: 300ms = 0.3 seconds.<\/li>\n\n\n\n
\n\n\n\nPHP Resources<\/h2>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/php-time-frame-1024x365.png\")
<\/figure>\n\n\n\n\n
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\n\n\n\nMySQL Resources<\/h2>\n\n\n\n
![\"\"](\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/06\/mysql-time-ranges-1024x365.png\")
<\/figure>\n\n\n\n