{"id":3385,"date":"2015-05-14T12:47:23","date_gmt":"2015-05-14T17:47:23","guid":{"rendered":"http:\/\/wpengine.wpengine.com\/?post_type=support&p=3385"},"modified":"2025-07-10T09:25:26","modified_gmt":"2025-07-10T15:25:26","slug":"users","status":"publish","type":"support","link":"https:\/\/wpengine.com\/support\/users\/","title":{"rendered":"User Portal Account Users and Roles"},"content":{"rendered":"

Managing users is easy within the User Portal<\/a>, and any extra user can be assigned different permissions. Learning how User Portal user management works on the WP Engine platform and what each role\u2019s permissions are can be critical to running an effective and secure team.<\/p>\n\n\n\n

The WP Engine User Portal is your platform management hub. Roles determine which users can access the Portal to make changes to environments or settings, such as ordering an SSL<\/a>, mapping a domain<\/a>, or even connecting to SSH<\/a>.<\/p>\n\n\n\n\n\n<\/a>\n\n\n\n

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Access Account Users<\/h2>\n\n\n\n

Many WP Engine account holders find it useful to add extra users to their plan to get more specialized help when they need it. For instance, some users add a developer or someone to manage their SFTP credentials, their database, etc.<\/p>\n\n\n\n

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  1. Log in to the User Portal<\/a><\/li>\n\n\n\n
  2. Expand Users<\/strong> in the main navigation<\/li>\n\n\n\n
  3. Click Account Users<\/strong><\/li>\n<\/ol>\n\n\n\n
    \"Screenshot<\/figure>\n\n\n\n

    Add User<\/h3>\n\n\n\n

    To grant a user access to your hosting plan use the steps below. The process of inviting a user will include granting more specific access permissions via user roles.<\/p>\n\n\n\n

    Note<\/p><\/div>

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    New accounts will likely not be able to add new users for around 15 minutes after initial account creation.<\/p>\n<\/div><\/div>\n\n\n\n

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    1. Open the Account Users<\/em> page<\/a><\/li>\n\n\n\n
    2. Click the Invite account user<\/strong> button<\/li>\n<\/ol>\n\n\n\n
      \"Screenshot<\/figure>\n\n\n\n
        \n
      1. Fill in the fields\n