FAQ & Support
Below is a list of commonly asked questions regarding WP Engine’s service.
If you have questions, don’t hesitate to ask us directly. We’re always available to help you with any questions you have.
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- Moving Your Site to WP Engine
- Account Management & Billing
- WordPress Plugins
- FTP – Transferring Files To Your Site
- Setting up SSL so customers can purchase items securely from your site
- WP Engine & Amazon S3
- WordPress Multisite
- General WP Engine Questions
- For Technical Developers
- Why are you more expensive than VPS or shared hosting?
- How is WP Engine different from Amazon EC2 and ELB (Elastic Load Balancer)
- What hardware do you use?
- What's the WP Engine SLA?
- How to cancel if WP Engine is not a good fit for my needs
- Why is WP Engine better than hosting WordPress by myself?
Moving Your Site to WP Engine
- How do I make a seamless transition from my old blog to my new blog?
- How do I set my DNS?
- Using “hosts” file to fake-out local DNS
- Will moving my site to WP Engine affect SEO?
- How can I have my blog live at "/blog", under my domain?
- How can I password-protect my blog?
Account Management & Billing
- How do I adjust the position and styling of the WP Engine link in the footer?
- What plugins have been blacklisted on WP Engine?
- What plugin do you suggest for accessing the database on my WP Engine site?
- How to download backups from BackupBuddy on WP Engine
- How do I add Google Analytics dashboard to WordPress?
- Which Plugins are curated?
FTP – Transferring Files To Your Site
- How do I use SFTP to access my blog’s theme, uploads and plugins?
- How do I access the SFTP directory for my staging area?
Setting up SSL so customers can purchase items securely from your site
- What are the details of WP Engine security processes?
- How and when do we perform automatic WordPress core upgrades?
WP Engine & Amazon S3
- How do I change the domain name for my first/top level site in WordPress Multisite?
- How to add new sites with different domains In WordPress Multisite
General WP Engine Questions
- How do I access the PHP/Apache error log for my account?
- How do I easily display “Powered by WP Engine” with affiliate link?
- What is a “sidecar” account?
- What does WP Engine recommend for speed and performance tests?
- I noticed Revisions are disabled, why and how do I enable them?
- What is a CDN?
- Information on DMCA Claims