FAQ & Support
Below is a list of commonly asked questions regarding WP Engine’s service.
If you have questions, don’t hesitate to ask us directly. We’re always available to help you with any questions you have.
Jump to a section below...
- Pre-sales
- Moving Your Site to WP Engine
- Account Management & Billing
- WordPress Plugins
- FTP – Transferring Files To Your Site
- Setting up SSL so customers can purchase items securely from your site
- Security
- WP Engine & Amazon S3
- WordPress Multisite
- General WP Engine Questions
- For Technical Developers
Pre-sales
- Why is WP Engine better than hosting WordPress by myself?
- How easy is it to leave WP Engine if I decide you guys suck?
- What's the WP Engine SLA?
- What hardware do you use?
- How is WP Engine different from Amazon EC2 and ELB (Elastic Load Balancer)
- Why are you more expensive than VPS or shared hosting?
Moving Your Site to WP Engine
- How do I make a seamless transition from my old blog to my new blog?
- Using “hosts” file to fake-out local DNS
- How do I set my DNS?
- Will moving my site to WP Engine affect SEO?
- How can I have my blog live at "/blog", under my domain?
- How can I password-protect my blog?
Account Management & Billing
WordPress Plugins
- Which Plugins are curated?
- What plugins have been blacklisted on WP Engine?
- What plugin do you suggest for accessing the database on my WP Engine site?
- How to download backups from BackupBuddy on WP Engine
- How do I add Google Analytics dashboard to WordPress?
- How do I adjust the position and styling of the "Powered by WP Engine" text in the footer?
FTP – Transferring Files To Your Site
- How do I use SFTP to access my blog’s theme, uploads and plugins?
- How do I access the SFTP directory for my staging area?
Setting up SSL so customers can purchase items securely from your site
Security
- What are the details of WP Engine security processes?
- How and when do we perform automatic WordPress core upgrades?
WP Engine & Amazon S3
WordPress Multisite
- How do I change the domain name for my first/top level site in WordPress Multisite?
- Adding New Sites with different domains In WordPress Multisite.
General WP Engine Questions
- Information on DMCA Claims
- What is a CDN?
- I noticed Revisions are disabled, why and how do I enable them?
- What does WP Engine recommend for speed and performance tests?
- What is a “sidecar” account?
- How do I easily display “Powered by WP Engine” with affiliate link?
- How do I access the PHP/Apache error log for my account?
