FAQ & Support

Below is a list of commonly asked questions regarding WP Engine’s service.

If you have questions, don’t hesitate to ask us directly. We’re always available to help you with any questions you have.

Jump to a section below...

• Pre-sales
• Moving Your Site to WP Engine
• Account Management & Billing
• WordPress Plugins
• FTP – Transferring Files To Your Site
• Setting up SSL so customers can purchase items securely from your site
• Email
• Security
• WP Engine & Amazon S3
• WordPress Multisite
• General WP Engine Questions
• For Technical Developers

Pre-sales

• Why are you more expensive than VPS or shared hosting?
• How is WP Engine different from Amazon EC2 and ELB (Elastic Load Balancer)
• What hardware do you use?
• What's the WP Engine SLA?
• How easy is it to leave WP Engine if I decide you guys suck?
• Why is WP Engine better than hosting WordPress by myself?

Moving Your Site to WP Engine

• How do I make a seamless transition from my old blog to my new blog?
• How do I set my DNS?
• Using “hosts” file to fake-out local DNS
• Will moving my site to WP Engine affect SEO?
• How can I have my blog live at "/blog", under my domain?
• How can I password-protect my blog?

Account Management & Billing

• Where do I go to change my billing information?
• Changes to WP Engine's Pricing

WordPress Plugins

• How do I adjust the position and styling of the WP Engine link in the footer?
• What plugins have been blacklisted on WP Engine?
• What plugin do you suggest for accessing the database on my WP Engine site?
• How to download backups from BackupBuddy on WP Engine
• How do I add Google Analytics dashboard to WordPress?
• Which Plugins are curated?

FTP – Transferring Files To Your Site

• How do I use SFTP to access my blog’s theme, uploads and plugins?
• How do I access the SFTP directory for my staging area?

Setting up SSL so customers can purchase items securely from your site

• How does all this work? HTTPS, SSL, certificates, CA, public and private keys, CSRs?

Email

• Email Recommendations from WP Engine

Security

• What are the details of WP Engine security processes?
• How and when do we perform automatic WordPress core upgrades?

WP Engine & Amazon S3

• How do I store my images & media on Amazon S3?

WordPress Multisite

• How do I change the domain name for my first/top level site in WordPress Multisite?
• Adding New Sites with different domains In WordPress Multisite.

General WP Engine Questions

• How do I access the PHP/Apache error log for my account?
• How do I easily display “Powered by WP Engine” with affiliate link?
• What is a “sidecar” account?
• What does WP Engine recommend for speed and performance tests?
• I noticed Revisions are disabled, why and how do I enable them?
• What is a CDN?
• Information on DMCA Claims

For Technical Developers