Below is a list of commonly asked questions regarding WP Engine’s service.
If you have questions, don’t hesitate to ask us directly. We’re always available to help you with any questions you have.
JUMP TO A SECTION BELOW…
- Pre-sales
- Moving Your Site to WP Engine
- Account Management & Billing
- Plugins
- SFTP & Transferring Files To Your Site
- Setting up SSL
- Security
- WP Engine & Offsite Storage
- WordPress Multisite
- General WP Engine Questions
PRE-SALES
- Our Difference
- What Plans are Available?
- What is the WP Engine SLA?
- How to Cancel
- Why is WP Engine Better Than Self-Hosting?
- What Enterprise Options are Available?
MOVING YOUR SITE TO WP ENGINE
- WP Engine Automated Migration
- Manually Migrating Your Site
- Launching Your WordPress Site
- Using a Hosts File to Emulate DNS Change
- Exporting a Database
- Transferring the wp-content Folder
ACCOUNT MANAGEMENT & BILLING
- Transferrable Installs for Developers
- Transferrable Installs for Clients
- User Portal User Roles
- Managing Users in User Portal
- Changing Your Billing Information
- How WP Engine Counts Visits
- Overage Pricing
- Upgrade Your Plan in User Portal
PLUGINS
- Disallowed Plugins List
- Essential eCommerce Plugins
- Top 10 Plugins on WP Engine
- WP Engine Automated Migration
- WP Engine GeoIP
- How to Install Google Analytics Dashboard
SFTP & TRANSFERRING FILES TO YOUR SITE
SETTING UP SSL
- What are SSL Certificates?
- Adding SSL to Your WP Engine Site
- Best Practices Using SSL
- Uploading 3rd Party SSL Certificates
- Securing All URLs with SSL
- Free SSL Certificates with Lets Encrypt
- Email Recommendations from WP Engine
- Using a 3rd Party Email Provider to Send Email
- DMARC Best Practices: Getting Your Email to the Inbox
- Email Blasts on WP Engine
SECURITY
- WP Engine’s Security Environment
- WordPress Update Process
- Secure WordPress Hosting
- Enterprise-Grade Security
WP ENGINE & OFFSITE STORAGE
WORDPRESS MULTISITE
- What is Multisite?
- How to Add New Sites and Map a Custom Domain
- Changing Your Multisite Primary Domain
- Enabling Multisite
GENERAL WP ENGINE QUESTIONS
- How Do I Access the Error Logs for my Site?
- Updating WordPress URL
- Trouble Updating WordPress URL
- Understanding the WP Engine Error Logs
- How Does WP Engine Page Performance Work?
- How Do I Reset My Password to Login to WordPress?
- Backups and Restoring
- Copying to Staging
- What Functions are Enabled on the Server Level?
- Common Questions
- Purging Site Cache
- Improving Cacheability
- How Do I Access My Site’s Database?