- Navigate to your website’s login page at http://your-domain-here.com/wp-login.php, replacing “your-domain-here.com” with whatever your own domain name is instead.
- If you are using your install’s name as your domain name, you can navigate to http://yourinstall.wpengine.com/wp-login.php and it works exactly the same, replacing “yourinstall” with your own install name instead.
- On this page, click the “Lost your password?” link below the login form.
- This link will then take you to a page asking for your email address as shown in the screenshot below. Type in the email address of a current User within your WordPress site and you will promptly be sent an email to reset your password.
- Within the email sent to you, it will tell you the username associated with the email address you entered. There will also be a link followed by the text “To reset your password, visit the following address:“. Click this link and you will be brought to a page that looks like the following, prompting you to enter in what you want your new password to be:
- Enter in a new, strong password in this field and click “Reset Password“. Your password will now be reset and you can log in!
If these steps look to not be working for you for whatever reason, we have another guide here for how to reset your password directly via the database here: https://wpengine.com/support/how-do-i-reset-my-password-to-log-into-wordpress-via-the-database/
SECURITY UPDATE 12/17/16:
Due to the most recent security issue, we have come across a consistent issue with customers using Outlook protection. We have seen this issue with users of Outlook Exchange Online Protection (EOP), and if they are not able to do so themselves, these users will need to contact their email service administrator to whitelist the domain “wpengine.com” for successful delivery of emails.
Here is a Microsoft Office article with more information on how to manage allowed senders using Outlook.