Content is not updating on the site
Sometimes when updating content over SFTP, or in the WordPress Admin Dashboard, you might not see your changes reflected immediately when viewing the site. The reason for this is that our caching system is doing what it’s meant to do – caching your site’s content to make it load faster. Most of the time this can easily be resolved by purging your site’s cache!
How to purge the site cache
You can view an interactive tutorial, “What should I do if I make changes and they don’t take effect?“ within your User Portal, or just use one of the two methods below:
Purging the site cache in your WordPress Admin Dashboard
The first and most thorough method of clearing your site’s cache is within your WordPress Admin Dashboard. You just need to know where to look!
- First, log in to your site’s WordPress Admin Dashboard (yoursite.com/wp-admin/)
- Just choose the WP Engine tab at the left, then “General Settings” from the menu.
- On this page, choose “Purge All Caches”. This purges all caching layers: general site caching, Object Caching, and CDN cache (if you’re utilizing CDN).
Purging the site cache in your User Portal
The second method you can use to purge site cache is within your site’s User Portal. In the User Portal, navigate to Installs > Utilities and scroll to the section labeled “Cache options” to choose “Clear page cache”. This clears your site’s regular caching layer. Note that it does not clear out the Object Caching layer, or the CDN cache, if you are utilizing either.
While the option to Purge All Caches in your WordPress Admin Dashboard is preferred since it clears all caching layers, sometimes caching issues may prevent you from logging in to your site, or it may be that accessing the User Portal is just more convenient at the time. Whatever the reason, feel free to use this option to purge your site’s cache as well!
After purging your site’s cache, purge your browser’s cache and refresh the page as well. After refreshing the page you should see the updated content on your site! If for any reason you’re still not seeing your updated content, just open a Live Chat (available 24/7) with our Support Team from within your User Portal, and we’re glad to help out further.