Support Center
security.
Start here and get the help you need.
Comparing Network Options
Learn about the different WP Engine networks and their features, including; basic, basic with CDN, advanced network, and Global Edge Security.
WP Engine’s Advanced Network
Learn about WP Engine’s new advanced network and how to convert to it in order to take advantage of Cloudflare performance features.
PHP Version and Upgrade Guide
Upgrading PHP improves performance and security of your WordPress website. Learn about manual and automatic PHP upgrades on WP Engine.
Global Edge Security (GES)
Global Edge Security is a security and performance suite partnered with Cloudflare. Learn how to setup your DNS for us with GES services.
Cloudflare Best Practices
Best practices for Cloudflare settings when using WP Engine regarding SSL/TLS, CDN, Security, Caching, and Cloudflare WordPress plugin settings.
Using a Reverse Proxy with WP Engine
Learn what a reverse proxy is, how it works, how WP Engine uses it, and how and when to it’s ok to use a reverse proxy service with WP Engine.
Maximize Availability for Stability and Uptime
Learn best practices for development, security, and cacheability to maintain high availability on your site, and what WP Engine does to help.
Best Practices for eCommerce Sites
Find out WP Engine’s recommendations to keep your eCommerce site secure, scalable, and speedy with Best Practices.
Malware and WordPress
If your WordPress website has been flagged for malware by an external service, follow these steps to address the issue and prevent it in the future.
Cleaning a Hacked WordPress Website
Learn what WP Engine recommends to help keep your site secure, and what steps you should take if you suspect your site is infected.
Reset a WordPress Admin Password
Learn how to reset your password the traditional way through email, and through the database if your wp-admin isn’t accessible.
Block/Unblock Traffic to a Website
Learn how to password protect your WordPress site and common errors you may see while using password protection on a site.