User Portal Overview
The WP Engine User Portal is your central hub for managing your sites on WP Engine. You can find SFTP login details, access your database, create new sites and environments, view your account usage and billing, and much more from the User Portal.
The User Portal can be accessed by opening the following URL in your browser:
To collapse the main navigation menu on the left, simply click Collapse Navigation, at the bottom of the menu.
To expand the navigation, click the bottommost arrow icon on the main navigation menu.
The Sites page is the central hub for managing your sites on WP Engine. This page offers site and environment management tools, such as details about the environment’s status and the ability to make updates to certain assets, like plugins or themes. Additionally, certain accounts also have the ability to perform these actions in bulk across multiple sites at once.
The Sites page can be accessed by clicking Sites in the main menu of the User Portal, or at the following link:
The Sites page contains an extensive list of features. For more information on the individual features and tools available on this page, see the full My Sites Page article here.
This section allows you to manage your headless WordPress applications through our Atlas platform. If you do not have an account with the Atlas platform, you will not see this tab.
To lean more about headless WordPress with Atlas, see our guide.
This tab allows access to the features of our eCommerce Solutions. To learn more about these features, see our eCommerce Solution Overview article.
Within this tab you will find all your Genesis theme features.
Themes — Genesis Framework and StudioPress theme downloads and documentation. Getting started with Genesis and StudioPress.
Blocks — Genesis Blocks Pro enables you to create effective content faster with powerful block-based features for WordPress. From this page you can enable and disable Genesis Pro on your sites. Learn more.
Custom Blocks — Genesis Custom Blocks Pro allows you to create custom and reusable blocks for WordPress. From this page you can enable and disable Genesis Custom Blocks Pro on your sites. Learn more.
Account Users — Users who have access to sites on this WP Engine plan. Learn more about adding, editing and removing users as well as user roles.
Technical Contacts — This contact is not necessarily an actual Account User. This information will be contacted about WordPress updates, security notifications, and other technical concerns. Read more about Technical Contacts.
Account Activity — Information regarding changes that have occurred in the User Portal, what changes were made and by which user.
Display and filter options can be accessed by clicking the three dot menu icon to the right of a column name. To download the log, click the CSV icon at the top right.
Local — Find downloads and information about the Local development tool. Learn more about Local.
Global Edge Security — Manage environments configured to use GES, WP Engine’s high-performance advanced security solution partnered with Cloudflare. Read more about Global Edge Security.
Smart Plugin Manager — Never miss a crucial plugin update again. SPM keeps your plugins updated, takes backup checkpoints and runs visual checks to ensure your site is always updated. Learn more about Smart Plugin Manager.
Instant Store Search — If your account includes Instant Store Search, powered by ElasticPress, you can manage those settings here.
eCommerce Solution — If you have an eCommerce plan with WP Engine, you can find and manage features here. Learn more about the eCommerce Solution here.
Site Monitoring — Manage which sites will be monitored and which alerts you’d like to receive when a site reports an outage. Learn more about Site Monitoring here.
Only users granted Owner or Billing level access to this plan can view these pages.
Invoice — Locate invoices, plan renewal date and other pertinent WP Engine plan information. Read more about the Invoice page.
Modify Plan — Change your plan type or include add-ons with your plan. Learn how to change your plan.
Plan Usage (Beta) — See your plan usage at a glance and by environment. Learn more about the Plan Usage page.
Additional Menu Items
Pin — Your Support PIN is required for security verification reasons when contacting Support for assistance. Learn more about your Support PIN and why we use it.
Live Chat — Connects you to a live Support agent over chat. Support is available to help 24×7, including weekends and holidays. Learn all about WP Engine Support.
Support 24/7 — Search the Support Center article database, view open tickets or contact award-winning Support directly. Learn all about WP Engine Support.
Hi, [your name] — Located at the top right corner, this section allows you to manage your user account as well as account-wide management features.
My Profile — Manage your personal account for WP Engine.
- Set up Multi-Factor Authentication for the User Portal
- Add SSH keys
- Enable WP Engine API access
- Seamless login to WordPress
Logout — Click to log out of the User Portal on the current device.
While on the sites page, click the name of an environment. The next page to load is the Overview page for this environment. From this page many tasks are performed that are specific to the environment that you’ve selected.
A direct link to this page will depend on the environment name:
For example, if the environment is found at lovelylilprd.wpengine.com you could use the following URL to open the Overview page: https://my.wpengine.com/installs/lovelylilprd
This is the navigation menu located on your Site Overview page, to the right of the Main Navigation menu. Any changes to items with this secondary menu will impact only the environment name that is displayed at the top of the page.
Domains — Production only. Shows all domains added to this environment. Read More.
CDN — Enable or disable the content delivery network for a domain. Read more.
Redirect rules — Add or remove 301 and 302 redirect rules. Read more.
Backup points — Create, restore and download backup checkpoints. Read more.
Access logs — Shows raw visitor information for the last 24 hours, such as user agent and IP.
Error logs — Shows the last 24 hours of site error logs, used for troubleshooting. Read more.
SFTP users — Create and manage users for accessing the website’s filesystem. Read more.
Git push — Add and manage git developers that have access to your install. Read more.
SSL — Add SSL certificates to your domains. Production only. Read more.
Utilities — Enable or disable Password Protection, purge your website’s cache, reset file permissions, enable or disable Object Cache, and enable or disable Multisite.
Site migration — Shows steps for migrating with our Automated Migration plugin and generates SFTP credentials for use with the plugin. Also offers a manual migration checklist.
Go Live Checklist — Your quick reference for mandatory and recommended steps when taking a website live. Learn more about the checklist.
phpMyAdmin — Opens a new tab and a direct link to phpMyAdmin for easy access to your database. In phpMyAdmin you can import and export your database and run queries.
WordPress Admin — Opens a new tab and logs into your website’s WordPress Admin Dashboard, located at
environmentname.wpengine.com/wp-admin/ . Read more about Seamless login.
DNS Information — Your site’s currently applied Primary Domain, as well as CNAME and IP , both of which may be used for configuring your DNS.
Technical Contact — The contact our team will reach out to should there be any issues.
SSH Login — If your account supports it, SSH login information for connecting is located here.
WordPress Version — This section lists the WordPress version your environment is currently on. You can select the Defer the next update checkbox if you would like to only receive Security/Maintenance WordPress updates.
Visitors — Displays a rolling 30 day average and a rolling 30 day total for the amount of visitors to this environment.
Bandwidth — Displays a rolling 30 day average and a rolling 30 day total for the amount of bandwidth used by visitors downloading your environment.
Storage — Displays the total amount of disk space the specific environment is currently using. NOTE: Local storage is not a live total, this amount is updated once weekly. For reducing local storage, we recommend configuring LargeFS.
Usage CSV — Downloads a CSV listing daily usage stats for objects served, data served via CDN, server processing hours, and dynamic hits to the server.
Delete Environment — Select this to delete the current environment you are viewing. Confirmation will display before removal. This does not impact any other environments within the Site.
This button allows you to copy content between environments. For example, if you’ve developed content on your development environment and are ready to push it up to production.
If this button is greyed out and unclickable then you have no yet added a second environment that can be copied to/from. Learn how to add a new environment to a site here.
See our article, Using the Copy Environment Tool, for more information.
NEXT STEP: Learn how to recover your User Portal login