User Portal Overview

The WP Engine User Portal is your central hub for managing your sites on WP Engine. You can find SFTP login details, access your database, create new sites and environments, view your account usage and billing, and much more from the User Portal.

The User Portal can be accessed by opening the following URL in your browser:

https://my.wpengine.com

To collapse the main navigation menu on the left, simply click Collapse Navigation, at the bottom of the menu.
To expand the navigation, click the bottommost arrow icon on the main navigation menu.


Sites

The Sites page is the central hub for managing your sites on WP Engine. This page offers site and environment management tools, such as details about the environment’s status and the ability to make updates to certain assets, like plugins or themes. Additionally, certain accounts also have the ability to perform these actions in bulk across multiple sites at once.

The Sites page can be accessed by clicking Sites in the main menu of the User Portal, or at the following link:

https://my.wpengine.com/sites

By default, Production environments will be displayed. To view Staging or Development environments, simply click the down arrow below the site name.

General Options

Accept transfer — Used to unlock or move a transferable site to your account. Learn more about transferable sites.

Add Site — Used to add a new site to your account. Learn more about adding sites here.

Filter — Sites and environments can be filtered by clicking this option, then selecting one of the filters in the menu that populates to the right.

Only when there are 10 or more sites will the option to filter be available.

Manage groups — Click to create or delete a group, or to add/remove environments from an existing group.

Groups allow you to to collect and categorize your sites. This is purely an organizational option and a group can be changed or removed at any time without impacting any existing environments. For example you can group by client, web property, or status.

Only Full and Owner level users can create and delete groups.

WP admin — Click the button to log in to the wp-admin area of the environment. Only if Seamless login has been enabled for the account will this option display. Learn more about Seamless Login here.

Download CSV — Click this button to download a full list of sites and related details found on this page.

Quick Actions

The quick actions menu for an environment can be accessed by selecting the three dot menu icon to the right of any site or environment name.

When selecting the quick actions menu for a site, you will have the following options:

When selecting the quick actions menu for an environment, you will have the following options:

Needs Attention

The “Needs Attention” tab will only display if you have the WP Engine Site Monitoring add-on. This page displays outages detected by Site Monitoring such as SSL status, outages and WP Engine service disruptions within the last 7 days. For more information click on an item to be taken to the main Site Monitoring page.

Outages for a Site can be dismissed from this page by clicking the X icon to the right of the Site name. This will mark the status as resolved, and can be accessed at a later time by downloading the Resolved CSV file from the link at the top right side of the page.

Needs Updates

Selecting the Needs Updates tab will allow you to see which environments have updates available. The current version and available version numbers will be displayed when the asset is clicked. This page can also be accessed at the following URL:

https://my.wpengine.com/sites#needs-updates

If your environment has Smart Plugin Manager applied, the status and settings can be easily accessed here as well. If you have available SPM licenses, you may also choose to activate a license on an environment from this page.

Bulk Updates Bar

The bulk updates feature is only available on Flywheel Growth Suite, Agency Client Hosting, Premium Agency, and Premier plans. The feature is not yet available to WP Engine Shared, Flywheel, AWS, Azure, or Atlas plans.

  1. Log in to the User Portal
  2. Click the Needs Updates tab
  3. Select the environments you’d like to update
  4. Click the asset type to update in the bar at the top (in the example below Plugins are selected for update)
    • Assets that can be updated in bulk include: Plugins, Themes, PHP version, and WordPress version
  5. Then click Preview Updates to open the update prompt where you can select assets and other update options
  1. Select the assets from the list that you’d like to update
  2. Enable or Disable auto rollback
  3. Enter notification email address(es)
  4. Click Update to start the process

Our system will automatically make a new backup checkpoint, then update the selected item. You will receive an email notification at the address specified upon completion.

As this process creates a brand new backup checkpoint prior to performing the requested update, the update process may take longer for larger websites.

Bulk Updates Page

The bulk updates feature is only available on Flywheel Growth Suite, Agency Client Hosting, Premium Agency, and Premier plans. The feature is not yet available to WP Engine Shared, Flywheel, AWS, Azure, or Atlas plans. This page can also be accessed at the following URL:

https://my.wpengine.com/bulk_updates

From the Bulk Updates page plugins and themes can activated, deactivated, uninstalled, and updated.

  1. Log in to the User Portal
  2. Click the Bulk Updates button
  1. Select the tab for the asset type you wish to modify
  1. To select all environments where the asset can be modified, check the box next to the asset name.
    • To select specific environments where the asset can be modified, click the down arrow next to the asset name to view all available environments.
  2. Once the environments have been selected, click Activate, Deactivate, Uninstall, or Update to open the modification prompt and select update options
  3. Enable/Disable auto rollback
  4. Enter notification email address(es)
  5. Click Update to start the process

Our system will automatically make a new backup checkpoint, then update the selected item. You will receive an email notification at the address specified upon completion.

As this process creates a brand new backup checkpoint prior to performing the requested update, the update process may take longer for larger websites.

Bulk Updates works seamlessly with Smart Plugin Manager and updating via this method will not cause issues with your SPM configuration. If an environment is being updated by either method when a new update request is made, the first request will be prioritized.

NOTE

When updating plugins or themes it may take several hours to display the updated version number on this page. Additionally, when updating a plugin or theme using alternate means, the new version number may take some time to be reflected on this page.

Automatic Rollbacks

The option to automatically rollback your website can be toggled on or off prior to beginning an update. An automatic rollback will occur if the update results in a 400 or 500 series error (EX: 404 or 502) on the homepage. It will restore the environment to the backup checkpoint that was created automatically prior to performing the selected updates.

An email notification will be sent to the notification email address provided if an automatic rollback occurs.

Bulk Manage Plugins

Plugins can be automatically activated, deactivated, or uninstalled across multiple environments using the Bulk Updates page.

  1. Log in to the User Portal
  2. Click the Bulk Updates button
  1. Select the tab for the asset type you’d like to activate/deactivate/uninstall
  2. To select all environments, check the box next to the asset name.
    • To select specific environments, click the down arrow next to the asset name to view all available environments.
  3. Click the Activate, Deactivate, Uninstall or Update button to open the prompt
  4. Click Activate/Deactivate/Uninstall/Update on the prompt to complete the process

Atlas

This section allows you to manage your headless WordPress applications through our Atlas platform. If you do not have an account with the Atlas platform, you will not see this tab.

To lean more about headless WordPress with Atlas, see our guide.


eCommerce

This tab allows access to the features of our eCommerce Solutions. To learn more about these features, see our eCommerce Solution Overview article.


Genesis Pro

Within this tab you will find all your Genesis theme features.

Themes — Genesis Framework and StudioPress theme downloads and documentation. Getting started with Genesis and StudioPress.

Blocks — Genesis Blocks Pro enables you to create effective content faster with powerful block-based features for WordPress. From this page you can enable and disable Genesis Pro on your sites. Learn more.

Custom Blocks — Genesis Custom Blocks Pro allows you to create custom and reusable blocks for WordPress. From this page you can enable and disable Genesis Custom Blocks Pro on your sites. Learn more.


Users

Account Users — Users who have access to sites on this WP Engine plan. Learn more about adding, editing and removing users as well as user roles.

Technical Contacts — This contact is not necessarily an actual Account User. This information will be contacted about WordPress updates, security notifications, and other technical concerns. Read more about Technical Contacts.

Account Activity — Information regarding changes that have occurred in the User Portal, what changes were made and by which user.

Display and filter options can be accessed by clicking the three dot menu icon to the right of a column name. To download the log, click the CSV icon at the top right.


Add-ons

Local — Find downloads and information about the Local development tool. Learn more about Local.

Global Edge Security — Manage environments configured to use GES, WP Engine’s high-performance advanced security solution partnered with Cloudflare. Read more about Global Edge Security.

Smart Plugin Manager — Never miss a crucial plugin update again. SPM keeps your plugins updated, takes backup checkpoints and runs visual checks to ensure your site is always updated. Learn more about Smart Plugin Manager.

Instant Store Search — If your account includes Instant Store Search, powered by ElasticPress, you can manage those settings here.

eCommerce Solution — If you have an eCommerce plan with WP Engine, you can find and manage features here. Learn more about the eCommerce Solution here.

Site Monitoring — Manage which sites will be monitored and which alerts you’d like to receive when a site reports an outage. Learn more about Site Monitoring here.


Billing

Only users granted Owner or Billing level access to this plan can view these pages.

Invoice — Locate invoices, plan renewal date and other pertinent WP Engine plan information. Read more about the Invoice page.

Modify Plan — Change your plan type or include add-ons with your plan. Learn how to change your plan.

Plan Usage (Beta) — See your plan usage at a glance and by environment. Learn more about the Plan Usage page.


Additional Menu Items

Pin — Your Support PIN is required for security verification reasons when contacting Support for assistance. Learn more about your Support PIN and why we use it.

Live Chat — Connects you to a live Support agent over chat. Support is available to help 24×7, including weekends and holidays. Learn all about WP Engine Support.

Support 24/7 — Search the Support Center article database, view open tickets or contact award-winning Support directly. Learn all about WP Engine Support.

Hi, [your name] — Located at the top right corner, this section allows you to manage your user account as well as account-wide management features.

My Profile — Manage your personal account for WP Engine.

Logout — Click to log out of the User Portal on the current device.


Overview Page

While on the sites page, click the name of an environment. The next page to load is the Overview page for this environment. From this page many tasks are performed that are specific to the environment that you’ve selected.

A direct link to this page will depend on the environment name:

https://my.wpengine.com/installs/environmentname

For example, if the environment is found at lovelylilprd.wpengine.com you could use the following URL to open the Overview page: https://my.wpengine.com/installs/lovelylilprd

Secondary Navigation Menu

This is the navigation menu located on your Site Overview page, to the right of the Main Navigation menu. Any changes to items with this secondary menu will impact only the environment name that is displayed at the top of the page.

Domains — Production only. Shows all domains added to this environment. Read More.

CDN — Enable or disable the content delivery network for a domain. Read more.

Redirect rules — Add or remove 301 and 302 redirect rules. Read more.

Backup points — Create, restore and download backup checkpoints. Read more.

Access logs — Shows raw visitor information for the last 24 hours, such as user agent and IP.

Error logs — Shows the last 24 hours of site error logs, used for troubleshooting. Read more.

SFTP users — Create and manage users for accessing the website’s filesystem. Read more.

Git push — Add and manage git developers that have access to your install. Read more.

SSL — Add SSL certificates to your domains. Production only. Read more.

Utilities — Enable or disable Password Protection, purge your website’s cache, reset file permissions, enable or disable Object Cache, and enable or disable Multisite.

Site migration — Shows steps for migrating with our Automated Migration plugin and generates SFTP credentials for use with the plugin. Also offers a manual migration checklist.

Go Live Checklist — Your quick reference for mandatory and recommended steps when taking a website live. Learn more about the checklist.

phpMyAdmin — Opens a new tab and a direct link to phpMyAdmin for easy access to your database. In phpMyAdmin you can import and export your database and run queries.

WordPress Admin — Opens a new tab and logs into your website’s WordPress Admin Dashboard, located at yourdomain.com/wp-admin/ or environmentname.wpengine.com/wp-admin/ . Read more about Seamless login.

Environment Stats

DNS Information — Your site’s currently applied Primary Domain, as well as CNAME and IP , both of which may be used for configuring your DNS.

Technical Contact — The contact our team will reach out to should there be any issues.

SSH Login — If your account supports it, SSH login information for connecting is located here.

WordPress Version — This section lists the WordPress version your environment is currently on. You can select the Defer the next update checkbox if you would like to only receive Security/Maintenance WordPress updates.

Visitors — Displays a rolling 30 day average and a rolling 30 day total for the amount of visitors to this environment.

Bandwidth — Displays a rolling 30 day average and a rolling 30 day total for the amount of bandwidth used by visitors downloading your environment.

Storage — Displays the total amount of disk space the specific environment is currently using. NOTE: Local storage is not a live total, this amount is updated once weekly. For reducing local storage, we recommend configuring LargeFS.

Usage CSV — Downloads a CSV listing daily usage stats for objects served, data served via CDN, server processing hours, and dynamic hits to the server.

Delete Environment — Select this to delete the current environment you are viewing. Confirmation will display before removal. This does not impact any other environments within the Site.

Copy Environment

This button allows you to copy content between environments. For example, if you’ve developed content on your development environment and are ready to push it up to production.

If this button is greyed out and unclickable then you have no yet added a second environment that can be copied to/from. Learn how to add a new environment to a site here.

See our article, Using the Copy Environment Tool, for more information.


NEXT STEP: Managing users in the User Portal

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