The WP Engine User Portal is your central hub for managing your sites on WP Engine. You can find SFTP login details, access your database, create new sites and environments, view your account usage and billing, and much more from the User Portal.
The User Portal can be accessed by opening the following URL in your browser:
Main Navigation Menu
To collapse the main navigation menu on the left, simply click Collapse Navigation, at the bottom of the menu.
To expand the navigation, click the bottommost arrow icon on the main navigation menu.
This is the first page you will be taken to when accessing the User Portal and is the primary hub where you will manage all your WordPress Sites and Environments. You can also access the Sites page at the following URL:
Sort — Clicking any of the following column titles will allows descending/ascending filtering of your Sites and environments.
Site Name — By default, the Site name is listed above any environments assigned to it (Production, Staging, Development). A Site name can be changed at any time by clicking on the site name text. An environment Overview page can be opened and the hosting settings modified by clicking the unique environment name.
Prd, Stg, Dev — Each “Site” can have up to three “environments”. Each environment within your site has its own settings which can be managed when the environment name is clicked on. Read more about how to add and delete sites and environments.
Visits, Bandwidth and Storage — Usage of environment. These totals are only updated once weekly. Bandwidth and Visits are 30 day averages.
Accept transfer — Used to unlock and move a transferable site to your account. Read more about transferable sites.
Add group — Create a group to organize your sites. This is a purely organizational option and can be changed or removed at any time. Read about Groups here.
Search — Search through your account (or all of your accounts) by Site, environment and even domain name.
Account Users — Users who have access to sites on this hosting account. Learn more about adding, editing and removing users as well as user roles.
Technical Contacts — This contact is not necessarily an actual Account User. This information will be contacted about WordPress updates, security notifications, and other technical concerns. Read more about Technical Contacts.
Activity Log — Information regarding changes that have occurred in the User Portal, what changes were made and by which user. Information on what this log contains and how to use it can be found here.
Themes — Genesis Framework and StudioPress theme downloads and documentation. Getting started with Genesis and StudioPress.
Global Edge Security — Manage environments configured to use GES, WP Engine’s high-performance advanced security solution partnered with Cloudflare. Read more about Global Edge Security.
Page Performance — Page level performance tests, right from your User Portal. Using the Page Performance tool.
Smart Plugin Manager — Never miss a crucial plugin update again. SPM keeps your plugins updated, takes backup checkpoints and runs visual checks to ensure your site is always updated. Check out our Smart Plugin Manager FAQ.
Only users granted Owner or Billing level access to this hosting account can view these pages.
Invoice — Locate invoices, plan renewal date and other pertinent hosting account information. Read more about the Invoice page.
Modify Plan — Change your hosting plan type or include addons with your hosting plan. Learn how to change your plan.
Additional Menu Items
Pin — Your support pin is required for security verification reasons when contacting Support for assistance. Learn more about your support pin and why we use it.
Live Chat — Connects you to a live Support agent over chat. Support is available to help 24×7, including weekends and holidays. Learn all about WP Engine Support.
Support 24/7 — Search the Support Center article database, view open tickets or contact award-winning Support directly. Learn all about WP Engine Support.
Hi, [your name]
While on the Sites page, click the name of an environment. The next page to load is the Overview page for this environment. From this page many tasks are performed that are specific to the environment that you’ve selected.
A direct link to this page will depend on the environment name:
For example, if a site is amazing.wpengine.com you could use the following URL: https://my.wpengine.com/installs/amazing
Secondary Navigation Menu
This is the navigation menu located on your Site Overview page, to the right of the Main Navigation menu. Any changes to items with this secondary menu will impact only the environment name that is displayed at the top of the page.
- Domains — Production only. Shows all domains added to this environment. Read More.
- CDN — Enable or disable the content delivery network for a domain. Read more.
- Redirect rules — Add or remove 301 and 302 redirect rules. Read more.
- Backup points — Create, restore and download backup checkpoints. Read more.
- Access logs — Shows raw visitor information for the last 24 hours, such as user agent and IP.
- Error logs — Shows the last 24 hours of Apache PHP error logs, used for troubleshooting. Read more.
- SFTP users — Create and manage users for accessing the website’s filesystem. Read more.
- Git push — Add and manage git developers that have access to your install. Read more.
- SSL — Add SSL certificates to your domains. Production only. Read more.
- Utilities — Enable or disable Password Protection, purge your website’s cache, reset file permissions, enable or disable Object Cache, and enable or disable Multisite.
- Site migration — Shows steps for migrating with our Automated Migration plugin and generates SFTP credentials for use with the plugin. Also offers a manual migration checklist.
- phpMyAdmin — Opens a new tab and a direct link to phpMyAdmin for easy access to your database. In phpMyAdmin you can import and export your database and run queries.
- WordPress Admin — Opens a new tab and logs into your website’s WordPress Admin Dashboard, located at
environmentname.wpengine.com/wp-admin/. Read more about Seamless login.
Copy to and Copy from
These options allow you to copy environments to and from each other. For example, if you are viewing the Overview page for your Production environment, you can select
Copy from and choose to
Copy from staging. This would copy the contents of Staging to Production.
See our article, Using the Copy Site Tool, for more information.
This page is accessible if you click on the WP Engine logo, at the top left or at the following link:
Plan Usage – This section outlines your plan limits, and how your sites are tracking for the current billing period. You will see:
- Projected number of visits based on the daily average of visits all of your sites are receiving.
- Monthly reports from the last two months. These reports outline all visits to all sites within your WP Engine account for the selected time period. You’ll find monthly summaries of the top static and dynamic requests, browser user agents, and bot traffic.
System Status – Here you can find live updates relating to the WP Engine platform. Be sure to subscribe to the WP Engine Status page for maintenance and downtime reports.
We’ve Got Your Back – In this section you will find helpful articles to help you navigate your User Portal and your Sites. We also include new innovations in this section, so you can learn about new features and products.