The WP Engine User Portal enables users to make many adjustments to their plans. This page will guide you in which changes are possible as “self-serve” options in the User Portal, and what to do if the action you want to take is not available “self-serve.”
If you are on a Startup, Growth, or Scale plan, you have the ability to self-serve add-ons like additional sites, Multisite, GeoTarget, and Content Performance. To enable add-ons, click Change my plan in the top right pane of the My account page.
Here you can select the add-ons you would like, and confirm the changes to your billing in the pane to the right. Click Confirm to indicate you accept the plan changes.
If you purchased add-ons for your plan, please look to our Enabling Add-Ons article for more help getting started.
Changing Plan Recurrence (Annual Prepay or Month-to-Month)
If you wish to change from monthly billing recurrence to annual, customers on Personal, Professional, and Business plans will be able to make this change on the My account page in User Portal. Please note: Users on this plan type will be able to change billing recurrence without changing to Startup, Growth, or Scale plans if desired.
If you are on a Startup, Growth, or Scale plan and need to change from Annual to Monthly billing recurrence, please send an email to [email protected] so they can make this change for you. Please include your name, email address for User Portal, and Support PIN (only users with Billing access may request this change).
Changing Plan Tier
If you wish to upgrade your Personal, Startup, Professional, or Growth plan tier, this can be done in your User Portal. Please note: If you are on a Personal, Professional, or Business plan, this cannot be done without changing to the new Startup, Growth, or Scale plans.
Login to your User Portal, and from the My account page, click to modify your plan in the pane on the right side.
From here, you can select to upgrade, add additional sites or add-ons, and complete your order when you are ready. You will receive an invoice via email which will also be available in your My account page when the order has finished processing.
Please Note: Upon agreeing to the Terms of Service, your next bill may include:
- Prorated credit (current plan) up to the end of the billing cycle
- Prorated charge (new plan) up to the end of the billing cycle
- Charge for your new plan’s next billing cycle
If you are not able to change your plan on this page, or wish to downgrade, please send an email to [email protected] so they can process your request. Please include the following information in your email to our Billing team:
- Email address for User Portal
- Support PIN (only users with Billing access may request this change)
- Preferred plan
- Recurrence (annual or month-to-month)
If you are unsure of which plan is right for your needs, please reach out to us via chat at the bottom of our plans page, and we are able to help size your needs to the right plan.
If you wish to remove add-ons from your plan, there are some manual steps for this. First, ensure the add-ons are removed using our steps in Removing Add-Ons. Then reach out to our Support team by opening a chat in your User Portal (available 24/7) so they can confirm proper removal. Once it has been removed, Support will pass the request to our Billing team to confirm removal from billing.