WP Engine has partnered with New Relic, leaders in Digital Intelligence, to include New Relic APM Pro as part of a new Application Performance solution. Application Performance provides code-level visibility to help teams troubleshoot faster, optimize their WordPress experiences, and increase development agility.
This article will help you understand what Performance Monitoring is and how you can best use it on the WP Engine platform.
What can I do with Application Performance?
Application performance allows you to see detailed information about how your WordPress site on WP Engine is performing. This will allow you to see, to the code-level, what is causing bottlenecks in your site’s performance. You will have read access to the New Relic account, granting you the ability to see all the data New Relic collects on your sites performance.
What can’t I do with Application Performance?
Currently, we do not allow API access to the Application Performance platform.
Due the the restrictions of read access, you can not add new user or adjust thresholds. However, your WP Engine support team will be more than happy to assist with these tasks. Just contact us via chat, ticket, or phone.
Do I need to fully understand New Relic to buy Application Performance?
No. During your onboarding process of the product, you will be trained on how to use the Application Performance tool. However, it would help greatly if you have some experience with code development.
My Apdex is always in the red (<.5), what should I do?
If your Apdex score is showing that your site is not performing well, it may be a simple fix, like adjusting your Apdex to a higher setting.
By default, we set the Apdex to .5 seconds. However, that may be too low for your application. If you’re seeing that your site is consistently slower than the Apdex threshold, again in this case is .5 seconds, this can be a sign that you need to raise your Apdex threshold.
Let’s talk this through a bit more. Remember, by default, we set the Apdex threshold to .5 seconds. If you have read the documentation about Apdex, you understand that this means any response time that is slower than 2 seconds (threshold * 4), will reflect poorly against your Apdex. This can cause issues when alerting, debugging, and summarizing your site’s performance.
If you are seeing a pattern via the New Relic dashboard that shows you are consistently slower than 2 seconds, your threshold needs to be adjusted. Don’t worry though, New Relic can provide great insights on how to improve your performance, thus your Apdex.
If you notice that you need to do adjust your Apdex threshold, reach out to your WP Engine support team with the install name and new threshold value that you want to adjust.
How do i set up alerts?
Setting up alerts requires you do two things, setup a alert policy and setup a notification channel.
First, click the “Alerts” button in the top right corner of New Relic.
Next, watch the video found on New Relics documentation to setup an alert policy. For basic alerts, we recommend the following settings:
Now, you will want to create a notification channel. Read the New Relic documentation on setting up notification channels. The way you setup notification channels relies heavily on how you want to be notified.
Please note, if you want to notify many email addresses, you will need to create a email distribution address on your email system. You will then provide that email distribution address to New Relic.
Lastly, you will connect the notification channel to the alert policy you just created. You can do this by following the New Relic documentation.
If I need help, what do I do?
If you need help at all with the tool, please contact your WP Engine support team. You can also check out New Relic University for up to date tutorials on using the platform:
https://learn.newrelic.com/courses/intro_apm/ (You can skip the “Install the agent” section, we do that for you!) or check out New Relic’s Documentation.