WP Engine Billing Invoice Overview
The Billing menu in your User Portal provides access to several plan-related functions, such as invoices, modifying billing info or changing your plan level.
Access to Billing, Invoice and Modify Plan pages are restricted to Owner, Full (with billing), and Partial (with billing) users. If access is needed, please contact the Owner of your WP Engine plan.
Invoice
Within the Invoice page, you will find things like your account name and number, balance, and current payment details. To access your plan details and invoice:
- Log in to the User Portal
- Click Billing
- Select Invoice
Update Payment Info
Allows you to update card information on file. All the details must be re-entered at once. If you happen to see an error when attempting to update these details, please contact your credit card issuer to ensure that your card allows for online transactions, specifically WP Engine’s, and to confirm that all your credit card information is up to date.
Update Billing Contact Info
The Update Contact Information section allows updates to the Billing Email Address (where invoices are sent) and the Company Name (shown on the invoice).
The Billing Email address will receive the plan invoice when your subscription renews. Only one user can receive the invoice at each renewal, so if you would like multiple contacts to be included, we recommend creating an email distribution so you can include as many users as you would like.
Adjusting the contact here does not create an associated User Portal account. If access to the account is desired, please add them via the Users tab.
Download Invoice
If you would like to view past payment details or download PDF versions of your invoice (example below) or credit memos, you can do so by clicking on each invoice line-item. Once expanded you will see a brief description/calculation of the total amount due, any payment and/or credits placed towards the amount and a link to download the documents.
If you have any questions or concerns, please email us at [email protected] and be sure to provide your account name and Support PIN for security verification.
Modify Plan
The Modify Plan page will allow you to upgrade, downgrade or apply add-ons to your WP Engine plan.
- Log in to the User Portal
- Click Billing
- Select Modify Plan
Learn more about modifying your WP Engine plan or purchasing add-ons.
Plan Usage
The Plan Usage page (currently in Beta) makes your accounts current plan usage stats more visible from the User Portal.
Learn more about the Plan Usage page in our guide.
NEXT STEP: Learn how to activate plan add-ons
