DRIVING GROWTH WITH MULTILINGUAL CONTENT

Locaria is a full-service search linguistics and website localisation agency.

When Locaria came to us they were looking for an improved look and feel to their current site, with an emphasis on

user experience and ability to integrate with all marketing channels. In addition to this, Locaria were also looking for

user-friendly navigation and closer engagement, as they felt their old website was dated and didn’t rightfully portray

them as industry leaders.

Our solution offered Locaria exactly what they wanted; a fully responsive website that delivers a heightened UX and

UI strategy geared to showcasing their specialist localisation offering, we transformed the look of the Locaria website to

bring their ideas, brand and project to life.

A DIGITAL DESTINATION TO HELP STRENGTHEN COMMUNITIES AND INSPIRE FUTURE GENERATIONS

PSPA is a national charity whose vision is to improve the lives of everyone affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), while funding research to see a cure.

With 12,000 people in the UK suffering from the condition, it was difficult for those affected to find the answers they’re looking for, feeling isolated and unsupported. It was time to make a difference and raise greater

awareness!

A bold new identity was created to inspire hope, and an empowering website let voices heard — a destination designed to grow communities with the ability to manage local events, encourage volunteers to support

fundraising groups and raise donations through e-commerce channels.

KEEPING BRITAIN’S HOMES WARM AND COSY

The Boiler Company is an independent heating company offering boiler servicing contracts and one-off emergency repairs across the UK. Priding themselves on the exceptional customer service they wanted to elevate their position.

ORCKID developed a new brand identity and comprehensive guidelines to reflect their new positioning including a suite of

commissioned photography. The brand assets were extended across uniforms, livery, ‘Welcome’ packs, service plan literature,

and support material.

To exceed the demands of today’s customer, ORCKID built a smart website that puts the controls into the hands of the customer

24/7. With the ability to self-serve customers can manage their service plan securely online, book services and engineers in case of

an emergency.

On a business level, the digital solution aligns customer experience with operational efficiency catering for customer types, products,

services, payments plans, renewals, upgrades and promotions.

ENABLING CUSTOMERS TO SELF SERVING NATIONWIDE

Today businesses need to be smarter in the ways we conduct ourselves, to remain at the forefront and have that competitive

edge. Working closely with British Gas, ORCKID identified an opportunity to improve customer experiences and increase business

efficiencies through an appointment management console.

ORCKID designed a scalable self-service module, to empower the customer with instant 24/7 access to manage their bookings. The module helped increase customer satisfaction, whilst minimising cancellations and therefore reducing

capacity demands and improving business efficiencies.

Due to it’s success, the build continues to grow with integrated payment gateway via Worldpay, real-time finance applications

through Barclays and core system CRM processes including Salesforce, providing customers a truly end-to-end experience,

exceeding demands and adding value to the business.