Cleartrip approached us to take over their WordPress blog that was being managed by another vendor. We first met with them at their Bangalore office in January of 2018 to understand the scope of work. There were WordPress related experiments the content and marketing team wanted to do. We discussed some of the theme customisation requirements, feature developments and API integration requests they had in mind. We eventually got to working with each other starting in June 2018.

While the initial work started off with priority tasks and some bugs, we realised that hosting the WordPress blog on their existing infrastructure added overhead to process of pushing every change to the live website. After discussing with their IT and infrastructure team, we migrated the blog to Kinsta, a managed WordPress hosting provider. This instantly improved the development-testing-go live cycle.

The development and maintenance of this blog is managed on Basecamp and a dedicated developer from our team works on this website for a pre-defined number of hours every month. Our SLAs provide the client a reliable expectation of when each task gets completed based on its priority. Along with the development tasks, we undertake hygiene maintenance activities as a standard process. These include updates to WordPress, plugins, theme, backups and malware scanning.