Welcome to “Plugged In” where we take a look at some of the most popular WordPress plugins in various categories. This week, we take a look at the best plugins for incorporating live chat on your WordPress site.
If you haven’t noticed, people are not as keen as they once were to talk on the phone. Phone support is more often than not accompanied by frustratingly long wait times, background noise, and slow response times. The way that people prefer to communicate is changing. Live chat offers an easier, more accessible means of communication without the inconvenience. These live chat plugins can help take your company’s customer support and brand reputation up a notch. If that’s not enough, live chat can increase efficiency because representatives can manage multiple chats at once.
These sleek, easy to use live chat plugins will equip your site with customizable live chat functionality. Site visitors will be impressed by the look and feel of the live chat and take comfort in customer support that doesn’t age you a couple years.
WP Live Chat Support is aimed at small businesses looking for a cost-effective chat solution. It is one of the most popular WordPress chat plugins for a reason. The plugin comes with a long list of awesome features, including six predefined live chat box themes, the ability to drag and drop the chat anywhere on your page, the ability to have as many unlimited simultaneous chats, Google Analytics integration, translation capabilities, and much much more.
Tawk.to live chat gives you the ability to monitor and chat with site visitors — something not only great for live chat, but for generating new sales and leads. The plugin is compatible with all web browsers and has even developed free apps for iOS, Android, Windows and Mac OSX. Tawk.to is completely free and offers 24/7-365 customer support.
This install-and-go plugin was designed with the WordPress community in mind. Tidio Live Chat allows you to chat with and contact any visitor on your site — it even supports 140 different languages to help you with global reach. Tidio offers three sleek and beautiful designs, an offline message option, and analytics.
Zendesk Chat is made with stellar customer service in mind. This proactive chat plugin is built with triggers to increase the chances of high engagement; everyone receives the trigger so no one chat is specific to a representative. This plugin is also mobile optimized which adds extra accessibility. You can also access advanced analytics to monitor who is coming to your site.
To increase customer retention and sales, JivoChat Live Chat is one of the best on the market. With this plugin, you can increase sales by using a chat widget that pops up and says whatever you want it to say, like offering a discount. Another plus is that all chats have SSL encryption and promises 100 percent uptime with a scalable and fault-tolerant geographically-distributed backend on Amazon.
Do you have a favorite live chat plugin? Tell us about it in the comments!