
Bitdefender
Bitdefender, a leader in IT/Cybersecurity Solutions, sought to enhance customer satisfaction while reducing support costs. The company tasked WPRiders with optimizing front-end and backend functionalities, emphasizing user experience improvements through custom WordPress feature development.
WPRiders collaborated through a two-phase approach: first, enhancing the existing site by fixing bugs and improving navigation, then creating a new responsive website with advanced capabilities. WPRiders optimized content for faster loading, integrated Live Chat and Bot Chat, implemented a dynamic Contact Form Flow, added analytics integration, automatic translations, a dynamic table of contents, and feedback functionality. This streamlined support while balancing budget and experience.
The partnership delivered impressive results: a 60% enhancement in Core Web Vitals reflecting improved website performance, a 20% increase in page views indicating heightened engagement, and a 20% reduction in support team workload demonstrating increased efficiency. These outcomes underscore the partnership's effectiveness in delivering tangible benefits for operations and customer satisfaction.




