Project Name & Client:
Brand refresh, messaging strategy and copywriting, website design, implementation and integration, PHCC Quality Service Contractors
Description:
•	Research and Discovery
•	Sub brand, brand identity development
•	Developed messaging platforms for key target audiences
•	Copywriting for all website content
•	Designed and developed a modern, streamlined part of the website for Quality Service Contractors, focused on benefits
•	Built a dynamic resource center with categories and tags
•	Implemented SEO best practices
•	Delivered CMS training and documentation for the internal team’s use
Highlights:
•	Created a more user-friendly site based on QSC member benefits, wants and needs
•	Integrated existing platforms required by PHCC
•	Elevated user experience through custom iconography and a clear information architecture
•	Enabled full in-house control with client CMS training, reducing reliance on external support
•	Conceived, developed, designed and wrote event materials for Catalyst, QSC’s premier event
Outcomes:
•	Increased website traffic, membership enrollment
•	Increased online engagement
•	Increased event attendance to Catalyst and online trainings
•	Strengthened relationships with memb