Ever since the launch of the existing portal, the vPost customer service team have received an influx of customer calls and emails. Many of their customers’ concerns stem from how to use the portal. vPost customers have a hard time finding, tracking and shipping their packages directly from the portal and often need to contact vPost directly for the information.

Our goal was to identify user frustrations and pinpoint the problems in the user flow to find key areas for improvement.

https://www.verzdesign.com/ui-ux-design-vpost-shipping-portal

Osmose is a leading fashion retailer of female apparel, with 8 outlets around Singapore. The brand has a massive following, with over 37,000 fans on Facebook and over 12,000 followers on Instagram. It also has an online store, which services international customers from Asia, Europe, Australia and America.

Osmose sought to break into the rapidly expanding mobile market with a custom mobile app. The envisioned app would offer users a rich, value-added experience through intelligent features that build user privacy, cater to their personal preferences, offer smart navigation and reward customer loyalty.

https://www.verzdesign.com/our-clients/customer-success-stories/osmose

7 Wonders Hostel is an avant-garde hostel providing affordable sleeping capsules for tourists such as young backpackers, and others who want a sense of adventure during their stay in Singapore. They cater to people who are all about practicality, without compromising comfort, style and opportunities for new experiences.

The client wanted a website that speaks of modernity, vibrancy and class, without coming off as intimidating to their potential customers. It had to look fun and refreshing, but it also needed to come off as sophisticated and high-end. The target market is young backpackers who are practical money-wise, and adventurous when it comes to new experiences.

https://www.verzdesign.com/our-clients/customer-success-stories/7-wonders-hostel