WP EngineContact Us
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WordPress support

Technical experts at your service

Our award-winning team of experts in WordPress1 receive continuous training on the latest WordPress trends, WP Engine technology, and industry best practices. They’re available to help you 24/7.

The most trusted platform for WordPress

2023 Silver Stevie awardcrozdesk quality choice 2023 award2021 Stevie award in Silver for Sales and customer servicecrozdesk trusted vendor 2023 award2020 Stevie award in Gold for Sales and customer servicebest WordPress hosting award from HostReview in 20212019 Stevie award in Gold for Sales and customer servicecrozdesk happiest users 2023 award2019 Stevie award in Silver for Sales and customer servicePC Mag editors' choice award2018 Stevie award in Gold for Sales and customer service2016 Stevie award in Silver for Sales and customer service2017 Stevie award in Gold for Sales and customer service2015 Stevie award in Bronze for Sales and customer service2023 Silver Stevie awardcrozdesk quality choice 2023 award2021 Stevie award in Silver for Sales and customer servicecrozdesk trusted vendor 2023 award2020 Stevie award in Gold for Sales and customer servicebest WordPress hosting award from HostReview in 20212019 Stevie award in Gold for Sales and customer servicecrozdesk happiest users 2023 award2019 Stevie award in Silver for Sales and customer servicePC Mag editors' choice award2018 Stevie award in Gold for Sales and customer service2016 Stevie award in Silver for Sales and customer service2017 Stevie award in Gold for Sales and customer service2015 Stevie award in Bronze for Sales and customer service

24/7/365 global support

Support for WordPress when you need it most

When you need help, customer support is everything. WP Engine’s trusted experts in WordPress act as an extension of your business and are committed to your success. From pre-launch to go live and beyond, we’re here for you.

Award-winning support

Protect your website

Expert website monitoring

1.5M+ websites receive automated updates and daily backups. We serve 5.2 billion web requests daily and with every bit that passes through our platform it gets smarter and faster for you.

Easy migration & launch support

Free, one step migration with the WP Engine plugin makes it quick and easy to move your site with no downtime. For Premium customers, we offer consultative onboarding.

Guaranteed satisfaction

24/7 global support with a 97% satisfaction rate and no hassle, 60 day money-back guarantee.* When you need help, we are here for you—fast.

Here to protect your business

26B+ cyber attacks blocked every year by our security solutions, with free SSL and platform-level protection.

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Expert website monitoring

1.5M+ websites receive automated updates and daily backups. We serve 5.2 billion web requests daily and with every bit that passes through our platform it gets smarter and faster for you.

Easy migration & launch support

Free, one step migration with the WP Engine plugin makes it quick and easy to move your site with no downtime. For Premium customers, we offer consultative onboarding.

Guaranteed satisfaction

24/7 global support with a 97% satisfaction rate and no hassle, 60 day money-back guarantee.* When you need help, we are here for you—fast.

Here to protect your business

26B+ cyber attacks blocked every year by our security solutions, with free SSL and platform-level protection.

The experts in WordPress

Our support team is always online

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Global support for WordPress

With four global support locations providing website support around the clock to our 200K+ customers in 150+ countries, we deliver expert help in minutes at the scale you expect from the leading platform on WordPress.

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Expert support

We help with website maintenance and website support so you can focus on your business. Our team of experts in WordPress is the best in the industry because we provide rigorous training and continuing education to keep our skills sharp.

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13-time Stevie® award winners

24/7 phone and chat access to experts in WordPress is just one of the reasons why we have a 96% customer satisfaction score. Additionally, we are the only customer service team in the industry to win international and national recognition for excellence in delighting our customers.

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World-class hosting infrastructure

For customers requiring the highest levels of service, we offer Premium Plus support with:

  • Dedicated technical account team
  • Custom onboarding and free consultative website migrations
  • Access to our most experienced support staff via live chat, phone and tickets
  • A 99.99% response time SLA
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Extensive support documentation

Outside of our chat support, our Support Center is regularly updated with detailed step-by-step documentation on how to resolve the simplest to most complex issues. You’ll also find in-depth articles on product information, best practices, site optimization, and more.

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Support your website deserves
  • We provide daily backups, WordPress updates, threat detection and blocking, and more.
  • We work with you to diagnose site issues and offer proven recommendations for optimization.
  • We are available to you anywhere in the world, 24/7. to start resolving issues within minutes.
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See how WP Engine empowers

Brands

Red Door Interactive helps luxury kitchen appliance retailer Thermador achieve dramatic performance improvements by migrating its WordPress site to WP Engine’s fully managed platform.

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See how WP Engine empowers

Businesses

WP Engine agency partner Frank Digital helps Gregory Jewellers reimagine eCommerce on WordPress and increases time on site engagement by nearly 70%.

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See how WP Engine empowers

Agencies

Creative tech agency whiteGREY leverages WP Engine Headless Platform to quickly deliver a competitive pricing tool for Volvo Car Australia.

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See how WP Engine empowers

Developers

Leading travel blog rebuilds site leveraging Gutenberg block editor and WP Engine, reducing plugin bloat by 3X and improves page load speed by 6X!

What our customers say about WP Engine

Our impact

  • Testimonials
  • Case Studies
  • Reviews

“In the past, we hadn’t received this level of support from hosting providers, but it’s why we were confident throughout the process with WP Engine. We knew from the start that we’d get the level of support we need as we grow.”

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Natasha ChandraMarketing Manager, Lift Legal

“WP Engine’s platform provides us with significant performance gains, but more importantly, our WP Engine team has been an amazing partner for Microsoft. This allows our teams to focus more on our core functions, without the worry of scale, security, or performance.”

Sr Group Manager, Web Operations, Microsoft, WP Engine customer
Brian CosteaSr Group Manager, Web Operations, Microsoft

“WP Engine has such great staff and help with onboarding is the most important phase. This was the easiest site migration I’ve ever had to do.”

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Jason GooljarIT Director, Earth Day Network

“We chose to build on WP Engine’s platform because it goes well beyond hosting and allows our team to focus on site design and storytelling, knowing that site performance and security are already taken care of.”

ExpandTheRoom Logo, a WP Engine customer
Joe RosenthalHead of Business Development, ExpandTheRoom

Support for WordPress

FAQ

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Let’s get started

What will you build today?

60 day money-back guarantee: We’re so confident that you’ll love our products and services that we’re offering a 60 day money-back guarantee. If you’re unsatisfied for any reason, you can request a refund anytime within the first 60 days and we’ll refund your plan fees paid. You must request your refund as part of your cancellation notice to qualify for a refund. Please note: All new Startup, Professional, Growth, and Scale plans are included in the 60-day money back guarantee. All other premium and custom plans are not included.

 

* First year pricing and associated coupons are valid for new customers purchasing Startup, Professional, Growth, and Scale plans only. Cannot be used with other offers and is not valid for upgrades, renewals or any other product purchase. Offer can only be redeemed once upon signup.