At WP Engine, being customer inspired is one of our core values. Every day, the 170 amazing men and women on our Customer Experience Team bring this value to life by working tirelessly to exceed our customers’ expectations. Whether answering questions about WordPress, troubleshooting issues or providing recommendations for performance optimizations or best practices, this customer-first mentality is what fuels us to provide world-class technical support to our 50,000-plus customers in 136 countries.
In recognition of their hard work, I’m thrilled to announce that WP Engine’s Customer Experience Team earned its third Stevie Award last Thursday. The 2016 International Business Awards, also known as “the International Stevies,” awarded WP Engine’s Customer Experience Team a Gold Stevie Award for Customer Service Department of the Year (Computer Services & Software). This 2016 international competition attracted more than 3,800 nominations from organizations of all types in more than 60 nations.
In addition, WP Engine’s editorially independent publication Torque Magazine received its first Stevie Award, a Silver in the Publications Awards category for Best House Organ, General Audience.
Earlier this year, WP Engine earned a Silver Stevie Award in the Customer Service Department of the Year – Computer Software (100 or More Employees). Last year, in the Technology Contact Center of the Year (Up to 100 Seats) category, WP Engine earned a Bronze Stevie Award. Over the years, we have been excited to be considered among some of the industry’s finest companies.
To win gold is very special to our teams. On behalf of all of us here at WP Engine — from our sales consultants and marketers focused on solution fit, to our R&D teams focused on innovation and delivery, and all 400-plus of our valued employees who serve our customers behind the scenes, we are incredibly humbled and honored by the recognition.
Thank you very much to our customers for entrusting your business to us and for inspiring us every day, in every interaction we have. We are grateful for your partnership and promise to continue delivering a world class experience that drives your success.