Support Center
Troubleshooting.
Find content to address common WordPress issues. Topics include errors (ex. 500 server error), security, white screens, accessing logs, site down, etc.
Troubleshoot High Time to First Byte (TTFB)
Learn about the prime causes of high Time to First Byte (TTFB) and our recommendations on optimizations to improve your site’s TTFB.
Bandwidth Cause and Effect
We will discuss what bandwidth is, how you can view and manage your own bandwidth usage, and how you can optimize your site’s overall performance with some bandwidth-saving tips.
Insecure and Mixed Content Warnings
Learn how to fix insecure content on your website after adding an SSL. We’ll also discuss how to properly secure your CDN assets with an SSL.
HTML Post-Processing
The HTML Post-Processing tool allows you to search and replace strings on a website as the page is rendered. Learn how to use it and see some examples.
Reset a WordPress Admin Password
Learn how to reset your password the traditional way through email, and through the database if your wp-admin isn’t accessible.
Robots.txt and WordPress
Learn what a robots.txt file is and why it’s important to your site. We’ll share how to easily create and edit your robots.txt file within WordPress.
Event Scheduling and wp-cron
Learn how wp-cron works to schedule events in WordPress, how to test and troubleshoot crons and what to do if crons are not firing.
Detect a WP Engine Website with PHP
This article describes the is_wpe() function, which developers can use to perform actions based on location (live, 1-click staging, or non-WP Engine sites).
502 Bad Gateway Error
We break down just what a 502 Bad Gateway error is, what causes them, and what you can do to help resolve and prevent them.
Apache Error Log
Learn how to access and troubleshoot WordPress website errors using the WP Engine Apache error logs. Individual error log entries explained.
Reset Git Push to Deploy a New Repository
Read our step by step instructions on how to reset your GIT Push workflow in order to deploy a new repository to your site.
DMARC Policies for Email Deliverability
Learn how DMARC policies, along with SPF and DKIM records, help ensure email deliverability by creating authentication policies and reports.
