EDITOR’S NOTE 04/21/16: 24/7 live chat will be available to all WP Engine customers starting Tuesday, April 26, 2016. Learn more here: /blog/24-7-live-chat/.
Update: We have extended our chat hours to 6AM to 8PM Central!
Today, WP Engine is incredibly excited to announce that all customers have the ability to Live Chat with a WP Engine support engineer. Live Chat is the fastest way to get support for WP Engine customers. Now, when you have a technical issue, instead of creating a ticket inside of Zendesk, you can choose to start a Live Chat and work directly with one of our awesome techs to quickly troubleshoot and resolve your WordPress questions.
WP Engine has always stood on the promise of offering world-class support, and delivering amazing customer experiences every time. Live Chat is one more step forward in creating the best possible WordPress hosting experience. We could not be more pleased to be offering this to our customers.
As of August 29th, every WP Engine customer had access to Live Chat from within the User Portal. Customer reactions and results have been amazing so far. Live Chat increases the speed our team can answer and resolve support issues, and means WP Engine customers continue to have an incredible customer experience.
In addition to the fastest response times ever, Live Chat also gives customers a great way to interact directly with our team members and experience the direct, personal attention that we believe is a key part of delivering amazing customer experiences.
Initial customer reactions have been amazing:
— Brad Williams (@williamsba) August 28, 2013
— Daniel Schutzsmith (@schutzsmith) August 29, 2013
How To Live Chat
To start a Chat, login to the WP Engine User Portal and click on the “Support” button on top right of your screen (see screenshot). A drop-down menu will give you the option to either “Start a Live Chat,” or “Open a Ticket” inside Zendesk.
When you select “Start Live Chat,” a window will pop up with one of our WordPress experts ready to help you get your WordPress technical issues sorted out. Just let them know what you technical issue is, and they’ll take stellar WP Engine care of you! Live Chat is currently available to WP Engine customers during the hours of 9AM to 6PM, Central Time, GMT – 5, (the Live Chat link will only show during those hours) and we’ll begin expanding those hours very soon.
We can’t wait to chat with you soon. Thanks for choosing WP Engine.
I don't know if you just got an email from @wpengine, but if you did – I bet you're happy, right?
— Chris Lema (@chrislema) August 28, 2013
— Stephanie Bice (@stephaniebice) August 23, 2013
— Jason Bean (@JasonBean) August 19, 2013