On WP Engine, Support, And The Pursuit Of Happiness

Liberty Alliance is a network of websites dedicated to advancing life, liberty, and the pursuit of happiness. Seeing 504 errors doesn’t make our visitors happy, and when your network drives more than 3.5 million page views per day (or 111 million in one month), any downtime would mean a lot of sad faces.

That’s one reason we trust WP Engine with our network of sites, and have for the past few years. We expect our sites to be online. We won’t tolerate 504 errors, nor will our visitors. With WP Engine, it’s all about simplicity and stability—our sites just work, and we wouldn’t have it any other way.

We don’t have in-house server techs, and with WP Engine, we don’t need to hire them—WP Engine’s Support Team is an extension of our own team.

The power of WP Engine and its support is undeniable. For example, for some silly reason I decided to migrate a site to WP Engine myself over the Christmas holiday. I hit a speed bump along the way. I called WP Engine, and the phone was answered immediately and my migration was completed swiftly.

That’s not something you get with other providers. (And with the new WP Engine Automated Migration tool, migrations are now even easier. All it takes is 10 minutes of work and a little bit of waiting, and a migration is complete.)

At the same time, WP Engine’s dashboard makes my job easier. It’s intuitive. Within a few clicks I can create a site, configure the domains and CDN and caching, test in a staging area, evaluate the error log and site statistics, and deploy. More than once I’ve gone from registering a domain name to rolling out a full site redesign within just a few hours.

And every time I interact with WP Engine, it feels like I’m working with a small company who is focused solely on me—everyone knows who we are. I feel like more than a customer. And having a dedicated account manager who knows our business and our sites in and out is icing on the cake.

Overall, WP Engine takes the complexity off of my plate and gives Liberty Alliance the confidence that our sites perform their best, whether that’s through uptime, page load times, or time to first byte. That truly makes us, and our visitors, happy.

Want to read more stories from WP Engine customers? Each weekday in November we’ll unveil a new customer story as part of our WP Engine Customer Spotlight series.

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Ted Slater is Senior Website Developer with Liberty Alliance and CTO with Patriot Ad Network. For over 20 years, he’s been involved in every aspect of website development, from requirements gathering to ad optimization. He enjoys life with his wife and four children in the northwest suburbs of Atlanta.