2-Factor Authentication (2FA) is a method of security that requires you to enter a second factor beyond a password in order to gain access to your account.
We have made it extremely easy to set up 2FA for User Portal.
- Log into your User Portal
- Click Users
- Click Edit next your User
- Click Edit My Profile
- Click Two Factor Auth
- Click Enable Two Factor Authentication
- Follow on screen instructions
Log into User Portal
To log into the User Portal, simply go to https://my.wpengine.com and log in with your email and password.
Finding 2 Factor Authentication
Once logged into the User Portal, you should see at the top a link that says “Users”. Click Users and you will be brought to your account’s User page. Click “Edit” next to your user. On the next screen, click “Edit My Profile”. On the left hand side, you will see “Two Factor Auth” which, when clicked, will allow you to setup 2 Factor Authentication.
Enable 2 Factor Authentication
Click “Enable Two Factor Authentication” button on the Two Factor Auth page. This will redirect you to the 2 Factor Authentication setup page.
The setup page will ask you to download the Google Authenticator to your phone. (Authy will also work if that is your preferred method of 2FA).
Next, you will need to take a picture of the QR code using your 2FA app. This will setup everything you need in order to finalize the 2FA process.
THIS IS VERY IMPORTANT! Lastly, you need to copy the Recovery Codes to a secure location. Recovery codes allow you to access your account in the event you lose your phone. All there’s left to do is input your Authorization code from your 2FA app and save the setting.
Next time you log in, you will be asked for your username and password, along with your 2FA code found on your phone.
In the event you lost your recovery codes, please review our Lost Recovery Codes support article.
Codes not working?
If you see a message that “Your authentication code was incorrect” when entering your code from the Google Authenticator plugin on an Android device, it might be caused by an issue of the app’s time being out of sync with the device. To fix this, follow these steps from Google’s Authenticator Common Issues article below:
- Go to the main menu on the Google Authenticator app
- Click Settings
- Click Time correction for codes
- Click Sync now
This should resolve any issues with codes being out of sync, and causing them to not be accepted by the 2FA.