Support Center
Platform Information.
Start here and get the help you need.
Welcome to WP Engine
Welcome! When you’re ready, log in to the User Portal to start familiarizing yourself with our platform. Within the portal, you can add users, find your invoices, and manage all of your installs.
Copy Files Between LargeFS S3 Buckets
When copying between two environments while using LargeFS you may find images missing. Learn how to copy images between S3 buckets.
Cache and utm/gclid Variables
Learn how to properly utilize URL variables so they interact effectively with WP Engine’s page caching system.
Remote Database Access
Learn how to connect to your website’s database remotely if your workflow requires you to access your database without going through phpMyAdmin.
WordPress Search and Replace
Running a search and replace on your WordPress database is a crucial task. Learn when and how to use a search and replace, and when one may be done for you.
Reduce Bandwidth & Storage Usage
Learn how bandwidth and storage are calculated, how these measurements impact a website, and how to reduce excess usage.
Object Cache in WordPress
Learn about WP Engine’s optional Object Caching layer, what it does, and how it’s beneficial to your site’s performance.
Cleaning a Hacked WordPress Website
Learn what WP Engine recommends to help keep your site secure, and what steps you should take if you suspect your site is infected.
Disallowed Plugins
Certain plugins are disallowed on the WP Engine platform, and will be removed, as they either cause performance issues or duplicate default server behavior.
Content Delivery Network (CDN)
Learn what a CDN is and how to enable it for your WordPress website. We’ll also cover FAQs, such as custom CDN URLs and securing the CDN zone with SSL.