At WP Engine we want your support experience to be fast, painless, and secure. With that in mind, we are providing a new simple way to verify account ownership when you interact with our Support team.
When our Support team needs to verify your identity and account access, they will request your unique Support Pin. This pin is unique to you and your User Portal account. If you have multiple User Portal accounts, you will have a different pin for each account.
When you’re signed in to the my.wpengine.com User Portal, you will find your Support Pin by clicking the info icon in the upper right-hand corner next to the ‘Support (24/7) link.
Should you ever need a new Support Pin, you can generate a new random pin number by clicking the refresh icon to the right of your current pin.
The last four digits of the credit card you have on file with us will continue to be an alternative method of confirming account ownership.
The new Support Pin is just one of many ways WP Engine offers you a world-class support experience. If you have any additional questions, please contact us for more information.