Support Center
troubleshooting.
Manage Plugins and Themes Manually
Learn how to manually update your WordPress plugins and theme files using SFTP, the Local App, or through the WP-Admin dashboard.
Test for MySQL 8 Compatibility
WordPress® relies on the robust and widely-used MySQL database to store and manage a website’s data.1 To ensure the best performance, security, and compatibility, it is essential to keep database software up-to-date. WP Engine’s previous version of MySQL 5.7 reached its end-of-life status in October 2023. As of November 1, 2023, MySQL 5.7 no longer…
Site Monitoring
Site monitoring and alerts can detect an outage on your website. Learn how to configure alerts so you’re notified of any downtime.
Access Logs and Common Errors
A list common error codes you may see on your WordPress site and why these error codes happen and common troubleshooting steps for each.
Securing a Website with SSL
Add an SSL to secure your website using Let’s Encrypt or a 3rd party certificate. Learn how to force all or just specific pages to HTTPS.
WordPress and Admin AJAX
Admin AJAX is a very flexible tool that can create a more seamless user experience in WordPress. Learn when to use and how to troubleshoot high Admin AJAX.
Troubleshooting a WordPress Website
If you run into errors on your WordPress site you will need to troubleshoot. Learn how to diagnose and correct errors like a WP Engine Support tech.
Disable Plugins and Change Theme from phpMyAdmin
Learn how to deactivate plugins and change the theme of a WordPress website through the database, when the WP Admin cannot be accessed.
Fixing the “Error Establishing Database Connection” Error
Learn what causes the database connection issue “Error establishing database connection” on a WordPress website and how to resolve it.
Unexpected End of File Error
Learn what causes the “unexpected end of file” error, and how to approach resolving issues caused by this error.
