Once you’ve received the certificate from your Third-Party SSL provider, there are a few items required:
- Your SSL Certificate must be generated using the CSR that was generated in your User Portal
In order for an SSL Certificate to function, it must match the private_key that’s associated with it. When a CSR is generated, via the User Portal, a private_key is generated along with it. This CSR is, then, provided to your Third-Party SSL provider, which would be used to provide you with the SSL Certificate file(s). Depending on your provider, you may receive one certificate file or several files, which we’ll go over in the next section.
- The Intermediate certificates are required in order to expedite the installation process
SSL vendors will generally provide either the certificate file, alone, or they will provide a “bundle” along with the certificate. Some providers may, instead, provide a URL to their Intermediate certificates, which would need to be downloaded manually. Providing us with the Intermediate certificates, in addition to your SSL certificate, will help expedite the installation process (See examples below).
- The certificate files will need to be in the proper format
When importing your certificates, on the SSL section of the User Portal, we suggest using the formats .CRT, .CER, .PEM, or .TXT, as these are our supported formats. If the certificates are in .P7B or .PFX format, you can utilize this tool to convert the certificates to .PEM format.
Uploading the Certificates:
To upload the certificates, log into your User Portal, click on the SSL tab, click the dropdown underneath “Expand All”, and then click on “Upload Certificate (CRT)”.
If uploading via plain text, paste your SSL “Primary” certificate first, then the Intermediate certs immediately below the primary certificate. Once they’re in place, as shown in the example, click on the “Upload” button and then “Notify Support”.
If uploading the certificates as an attachment, click on “Choose Files”, find your certificate file(s), then click “Upload”, followed by “Notify Support”.
After clicking “Notify Support”, a ticket will be created for our Support Team for the SSL installation process. Please allow up to 24 hours for the request to be completed.