Overage charges occur when your site exceeds the traffic or resource limits included in your hosting plan. To understand exactly what’s causing the overage and how it’s calculated, we recommend reviewing our detailed guide here: Understanding Overage Pricing.

To help prevent overage charges, we recommend reviewing usage regularly, optimizing your site’s performance, and considering plan adjustments if your traffic is consistently growing. Our overage guide outlines several best practices for avoiding these charges: How to Avoid Overage Charges.

Error logs are necessary for most WordPress troubleshooting. You can access the most recent 24 hours of PHP/Apache error logs in two different ways: How to access WordPress error logs.

Learn more about WordPress Backups and Restoring your website.

In order to request a cancellation, this must be completed via your User Portal while logged in as the account Owner, in the Billing section, and the Manage Plan drop down. If you have access to multiple accounts you may need to utilize the drop-down menu in the top left corner of the portal to select the desired account prior to requesting the cancellation. Just to note, your account may be subject to 30 days notice of cancellation per our Terms of Service.

Learn how to purge your site cache in this detailed article.

Learn more about Improving Cacheability for WordPress websites.

The WP Engine User Portal enables users to make many adjustments to their plans through upgrades, downgrades, and add-on features.