Support Center
Account & Features.
Information for successfully managing your hosting account, users, add-ons, environments and backups from the User Portal.
Sites and Environments
Learn how to create and use Sites as well as Production, Staging and Development environments to enhance your development workflow.
WP Engine Server Monitoring
In this article we will explain all the monitoring WP Engine takes care of for you, as well as external monitoring options available to you.
SSH Gateway
WP Engine’s SSH Gateway allows you to securely connect to a site without the WordPress interface. Learn how SSH Gateway works and how to securely connect.
Malware and WordPress
If your WordPress website has been flagged for malware by an external service, follow these steps to address the issue and prevent it in the future.
Australia GST
This FAQ provides additional details about our collection of GST for Australian customers.
European Union VAT
This FAQ provides additional details about our collection of VAT for EU customers.
Application Performance Monitoring (APM)
Learn how New Relic on WP Engine servers can help debug and improve performance from a code level on your WordPress website.
Welcome to WP Engine
Welcome! When you’re ready, log in to the User Portal to start familiarizing yourself with our platform. Within the portal, you can add users, find your invoices, and manage all of your installs.
Content Performance
Content Performance was a WP Engine plugin that integrated raw Google Analytics data and optimized it for WordPress. This has been retired.
WP Engine Billing Invoice Overview
Learn how to find and update your account information and billing details using the Billing page in your WP Engine User Portal.
Bandwidth Cause and Effect
We will discuss what bandwidth is, how you can view and manage your own bandwidth usage, and how you can optimize your site’s overall performance with some bandwidth-saving tips.
Domain DNS Status
This article will help you understand the domain statuses on our Domains page, learn how to trigger a DNS check, and how to fix common issues.
