Support Center
UserPortal.
Start here and get the help you need.
Support Channels and Scope of Support
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
Reset User Portal Login
The WP Engine User Portal is where you manage settings and features for your WP Engine sites. Learn how to reset your WP Engine User Portal password.
Cancel WP Engine Services
We make it easy to leave because it forces us to earn your business every month. Learn how to cancel add-ons, downgrade or cancel hosting services.
Backup and Restore
Learn how to use the WP Engine automated backup system. Backups allow for automated and partial restores, local downloads and coping to other environments.
WP Engine User Management and Roles
Learn all about WP Engine User Portal users, how to manage their permissions and log User Portal activity.
Verifying your Support PIN
Learn where to locate you Support PIN, and how to verify your account ownership when contacting Technical Support.
User Portal Overview
A complete feature list of the WP Engine User Portal. Here you will find a brief explanation of every feature and how you may expect to use each.
Add Domain in User Portal
Learn how to add a new domain to your production environment in the User Portal for your WP Engine hosted WordPress website.
Server and Browser Cache
Caching can make your site fast but seeing your changes quickly can be difficult. Learn about WP Engine server caching and how to purge cache.
Import a WordPress Database
Learn steps to import your database using phpMyAdmin in your WP Engine User Portal, as part of your manual migration process.
Upload a wp-content Directory
Learn how to bring your WordPress website’s wp-content folder over to WP Engine via SFTP or via your User Portal in the manual migration process.
Export a WordPress Database from Another Host
Follow this easy how-to guide in order to export & download your WordPress database from your current hosting provider, through phpMyAdmin.
