Unable to Access WP Engine Support/Sales Chat

Part of our promise is to deliver personal, specialized service anytime, worldwide. To ensure that we’re here when you need us, all plan levels at WP Engine include 24/7 chat support. In this guide we explain troubleshooting steps and advice if you can’t access chat through the User Portal.

But what if I can’t access chat?

Certain browser extensions, such as ad blockers or JavaScript blockers, can interfere with our chat system’s operation. Try adding an exception for wpengine.com in your browser’s extensions if you’re having problems accessing chat. Alternatively, you can temporarily disable these extensions to access chat as normal.

Should there ever be an issue with chat, our Plans Page has more info about the other channels of support available to you.

For the most up to date information impacting your site or our systems, please check the WP Engine Status Page. Be sure to subscribe to the status page to receive timely updates.

Still need help? Contact support!

We offer support 24 hours a day, 7 days a week, 365 days a year. Log in to your account to get expert one-on-one help.

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