Relax. We’ve got
Your website is covered by a team of rigorously-trained WordPress experts available around the clock to ensure your WordPress experience is amazing.
With WP Engine’s Technical Support team, we’re confident that we’re working with people who not only understand the technical aspect of our sites and can proactively identify performance roadblocks and bottlenecks, but who also understand our business goals. That’s a rare combination.
We feel privileged to be of service to our customers and we take that responsibility seriously. With a customer satisfaction rate greater than 97 percent across thousands of customer interactions per day, we are here to serve you.
We’re here, 24/7
Should you have a simple question or a major issue or anything in between, rest assured that WP Engine’s award-winning Technical Support team is available. We provide assistance 24x7x365 via live chat and phone, it’s never midnight at WP Engine.
How do we do this? We have more than 100 full-time WordPress experts on our team. We don’t just answer hosting questions; we help you with WordPress. We don’t simply troubleshoot when something goes wrong; we work with you to diagnose the issue and provide specific recommendations for optimizing your sites. Our team of WordPress experts is the best in the industry because we provide rigorous training and continuing education to keep our skills sharp, and we measure our quality continuously.
Your feedback is important
You are always our No. 1 priority. Every decision we make is customer-inspired, and customer feedback fuels our innovation. WP Engine has a dedicated Customer Experience Operations team whose role is to ensure we continually improve the experience you have with our platform and services. This team is responsible for making process changes across the company, influencing product features based on your feedback, and advocating for our customers.
When you speak, we listen; and based on your feedback we continuously improve your Customer Experience. We act on your feedback, because we care about providing an exceptional experience with every interaction we have.
Onboarding and launch readiness
For our customers on Premium and Enterprise plans, we provide a consultative Onboarding experience, Launch Readiness Assessments, account management, and a dedicated team of our most experienced and tenured technical support folks. Your success matters, so we aspire to provide an exceptional level of service to help you succeed.